Every Files.com site receives a unique custom subdomain that looks like <your-subdomain>.files.com. Your custom branding (including logo and colors) is visible throughout the entire Files.com experience, including logging in and accessing public pages like inboxes and share links.

You can take your site customization a step further by setting up a Primary Custom Domain such as files.your-company.com, so users connect through an address on a domain you control.

Even when you add a custom domain for your site, your custom subdomain still works to access your site.

Beyond this single Primary Custom Domain, you can define additional custom domains, each scoped to a specific purpose such as branding a Public Hosting folder.

Adding a custom domain can affect the transmission speed of international file transfers when using our Regional Storage or our Regional Data Routing features.

Benefits of a Custom Domain

A custom domain provides clearer digital branding. Your users see a consistent and familiar domain in their browsers, emails, and marketing materials, which helps with trust and brand recognition.

Our flexible SSL/TLS management options for your custom domain let you choose how to manage your certificates. You can continue to delegate certificate management to our built-in automated processes, or retain management of your own certificates.

A custom domain also provides dedicated IP addresses for your site. Dedicated IP addresses make it easier to configure IP-based firewalls for access to and from your Files.com site.

Customers also use custom domains to work around corporate network filters that block file-sharing platforms by category, to present multiple brands or subsidiaries on one site, and to migrate from an old domain without disrupting existing workflows. Some Files.com features are available only to sites with a custom domain. See Custom Domain Use Cases for examples.