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Billing & Accounts

Files.com has a dedicated Billing and Accounts Receivable team focused on accurate and timely processing of invoices and payments. You can reach the billing team by emailing billing@files.com or calling (800) 286-8372.

Billing Accounts

Files.com supports separating Billing accounts from system service accounts. Consolidated billing for multiple service accounts is supported.

Accounts that were previously merged can also be split. Many customers who migrated from ExaVault or SmartFile have merged billing and want it unmerged. Contact us to make any changes to account mergers or splits.

W9 Form

The W9 form is a USA tax form used to communicate the corporate structure and Tax ID number of a business. It is requested by customers and is not submitted to the IRS.

All compliance documentation Files.com makes available to customers is published in the Files.com Trust Center.External LinkThis link leads to an external website and will open in a new tab Our public SOC 2 Type II Framework page covers the scope of the SOC 2 Type II audit, our audit history, and the current and upcoming report dates. The Accessing the Report section at the bottom of that page explains how to obtain the W9 form through the Files.com Trust Center.