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Documentation

Payment Methods

Customers on a monthly service term must place a credit card number or PayPal account on file. We accept VISA, Mastercard, American Express, Discover, and PayPal. Single Use Account (SUA) cards are not accepted for monthly payers.

Customers on an annual service term may pay using any of the following methods:

  • Mailed Check (US Dollars only)
  • ACH transfer (US Dollars only)
  • Wire transfer (in the currency of your invoice)
  • Credit Card. SUA (Single Use Account) cards supported for annual invoices only.
  • PayPal

All annual invoices are due on Net 30 terms unless otherwise negotiated with your Account Executive or Account Manager.

If there is a credit card on file, the credit card will be charged immediately when new invoices are generated.

Customers on the Power Plan or higher who pay annually may request that Files.com submit invoices via a third-party vendor, such as Coupa. We accommodate these requests within reason. The Net 30 terms begin when we issue the invoice automatically at the beginning of your service period, not when the third-party vendor "accepts" the invoice.

Adding a Credit Card or PayPal

You can add a credit card yourself:

  1. Log in to your Files.com site as a User with administrator or billing administrator permissions.
  2. Type "Billing" in the search box at the top of every page and click the matching result.
  3. Click Payment details, then click Change payment method.

We are also happy to take credit card information by telephone.