Auditing Inbox Uploads

Logs for Inbox Uploads

For uploads via web to Inbox, you can audit the upload details in the folder history by filtering the logs based on Folder path and selecting the interface as web. For uploads via email, select the interface as Email.

We also provide full audit logs for inbound emails. This is useful for accessing additional information such as the sender's email address, sender's name, attachment details, email body, etc. If an attempted upload's status is Skipped or Failure, the details column in these logs provides additional insights into why there is an issue with the corresponding inbound email.

Common Errors in Inbound Email Logs

There are several reasons why email to inbox may result in a failure. Problems that occur when the email arrives at the Files.com email server will usually include an error message in the Inbound Email Logs. Errors that prevent a message from being sent to Files.com at all must be researched from the sender's email service.

Whitelisting Email Domains

"Sender <email address> is not allowed to upload to this folder" - This error message results from the setting Whitelisting email domains turned on, this will result in an error if the sender's domain or email address is not in the whitelisted email domains.

Inbound Email Authentication

"Email Authentication Failed" - This message is primarily because of a verification step in Files.com. This verification step is to validate the use of SPF, DKIM, and DMARC and their signatures on the message, it is primarily used to prevent spoofing, spamming or other misuse. This check is controlled by the setting called Enable inbound email authentication under Sharing -> Sharing Settings. When enabled, emails that do not pass the authentication checks will be discarded by our system and logged as a failure. In such cases, contact the sender and check whether their mail server or an intermediary server is causing this failure.

Folder Settings That Restrict Uploads

Some folder settings applied to an Inbox's folder restrict certain uploads: Limit Uploaded Files To Certain File Extensions, Limit Uploaded Files By File Name Length, and Limit Uploaded Files To Regular Expression. If a file that is blocked by one of these restrictions is emailed to an Inbox, the Inbound Email Logs will display an error message about why the file could not be saved.