Receipts to Uploaders

Inboxes can send a receipt email to the people who upload, confirming that their files arrived. Receipts work for both web uploads and email uploads, and each channel is configured separately.

Receipts remove the need for uploaders to ask you to verify the upload manually. We recommend enabling them on your Inboxes.

Inbox upload receipts overlap with folder email notifications. If you're not sure which fits your use case, see Upload Receipt Emails vs. Folder Email Notifications below.

Receipts for Web Uploads

Each inbox has its own Send Receipt Emails to Uploaders setting for web uploads, which is not enabled by default.

To enable automatic upload receipts for web visitors, first require registration for visitors to your Inbox. Receipt emails work with a custom registration form, but the form must include the email address field. Files.com needs the visitor's email address to send the receipt.

Timing of Web Upload Receipts

Receipt emails for web uploaders do not follow the same delivery schedule as notification emails for users. When an Inbox visitor finishes uploading and closes the page, the receipt is generated within 15 minutes. If the visitor leaves the window open after uploading, the receipt is generated roughly an hour after the uploads stop, or up to 15 minutes after they close the window, whichever comes first.

Contents of Web Upload Receipts

Each web upload receipt email includes the names of the files that were uploaded, the uploader's IP address, any information collected on the registration form, and the text of the clickwrap the visitor agreed to, if applicable.

Receipts for Email Uploads

Each inbox has its own Notify senders on successful upload via Email setting. When enabled, an acknowledgment receipt is sent to the sender whenever a file is successfully stored from an inbound email.

No Receipt for Failed Email Uploads

Senders do not receive a receipt for files that failed to upload. Files can fail to upload due to sender restrictions, folder settings that restrict uploads, or because the Inbox folder is on a Remote Server Mount that was offline when the email was received. Review your Inbound Email Logs to see the result of each received email.

From and Reply-to Addresses

Receipt emails use the same From and Reply-to addresses as other emails Files.com sends. Without custom SMTP settings, both addresses are "no-reply@files.com". With custom SMTP settings, your supplied From and Reply-to addresses are used.

Upload Receipt Emails vs. Folder Email Notifications

Your site can also send email notifications on any folder, including one used in an Inbox. Folder email notifications differ from Inbox uploader receipts in two ways.

Folder email notifications only report file activity that matches the notification settings, so they cannot include any information collected in registration forms. They can also only be sent to user groups and user accounts in your site, so they are not sent to the visitor uploading to your Inbox.

You can use both at the same time. Folder email notifications alert your internal staff that new files are uploaded, and upload receipts confirm to your submitters that their files were received.