RVO Health Retires MOVEit and Modernizes Secure File Exchange with Files.com

Overview

With nearly 100 million consumers reached each month and terabytes of sensitive data—from prescription discount files to HIPAA-protected patient records—moving across its partner ecosystem daily, protecting that data while keeping internal teams and external partners in sync is critical to RVO Health’s success and reputation.

Challenges

For years, RVO Health used Progress MOVEit to manage their secure file transfers. The system had served its purpose, but its limitations had become apparent. On top of the inefficiencies of a legacy solution, MOVEit’s widely publicized security breaches made the platform an increasingly risky choice for handling sensitive healthcare data.

The major shortcomings of MOVEit included:

• Aging legacy system. MOVEit struggled with modern workloads, often leading to stalled sessions, connection timeouts, case-sensitivity glitches, and duplicate folder errors. These problems disrupted automations and delayed critical data transfers.
• Security breaches. MOVEit had suffered widely publicized security breaches, undermining its credibility as a trusted file exchange solution. With sensitive data like HIPAA-protected records in play, the breaches raised serious concerns about its ability to protect the integrity and confidentiality of RVO Health’s data.
• Growing demand and complexity. As Healthgrades and other RVO Health brands expanded, secure file workflows doubled in the last year. MOVEit’s outdated infrastructure could not handle the 24/7 traffic coming from banks, payors, state health departments, and Oracle financial systems.
• Product gaps. MOVEit lacked key features for RVO Health’s operations, including native S3 back-end storage support and SCIM-based Okta group provisioning. Engineers were forced to rely on manual workarounds that added unnecessary costs and risk.
• User-experience friction. Partners often failed two-factor logins, internal teams couldn’t restore files on their own, and path changes during migrations threatened to break third-party automations.

Solution

Faced with these concerns, RVO Health retired MOVEit and transitioned to Files.com, a modern, secure, scalable platform built for the demands of the digital health industry.

• Cloud-native MFT and web UI. Files.com integrates both MFT and human-centric file sharing in a single platform, so internal employees and external partners continue using their preferred tools while gaining cloud-native reliability and security.
• One-click AWS S3 integration. Files.com offers native integration with AWS S3, letting RVO Health mount low-cost object storage as a fully managed file system without additional middleware or gateways.
• Migration from MOVEit. Files.com synchronized terabytes of historical data from the legacy MOVEit environment without data loss, supported by zero-delete policies during cutover.
• Okta SSO with SCIM provisioning. Files.com’s integration with Okta for SSO simplified user provisioning and group mapping, cutting onboarding for new partners from days to minutes.
• Built-in encryption and compliance features. With PGP/GPG encryption, audit-quality logging, and HIPAA-ready controls built in, Files.com gave RVO Health the security features needed to meet compliance requirements without relying on third-party tools.

Results

Retiring MOVEit and transitioning to Files.com produced gains in both operational efficiency and security:

• Scalability without new hardware. Files.com now handles double the session volume MOVEit could manage, keeping file transfers under SLA targets. This eliminated the need for new hardware investments.
• Stronger security posture. The combination of Okta-driven SSO and flexible two-factor authentication options has reduced login-related support tickets by an estimated 50%. Files.com also provides clearer audit trails for HIPAA and SOX reporting.
• Lower operational overhead. Automated file transfers, self-service restores, and streamlined workflows have freed up engineering time for higher-priority projects like the Oracle financial data stream.
• Future-proof infrastructure. RVO Health now has a single, extensible platform that scales with the business, supporting new acquisitions, brands, and state-agency programs as they come online without added complexity or risk.

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