Troubleshooting Sync

Sync failures fall into a handful of categories:

• Authentication or firewall issues on a remote server
• Remote server issues
• Connection timeout with a remote server
• Partial failure
• Invalid file or folder names
• Case Insensitivity
• Invalid file sizes
• The effect of Folder Settings on Syncs
• Slow transfer times
• Race conditions
• File or folder not found
• File skipped
• Open files and 3rd party file locks
• Intermittent issues

A sync failure often shows up as a partial result: some files transfer while others fail. Files.com surfaces detailed error messages on each failure so you can identify the cause.