Diplomat Unifies Worldwide File Operations with Files.com
Consumer Goods / Distribution · Multinational · 3,000+ retail points of sale
Diplomat Global is a multinational consumer goods company that distributes iconic brands including Procter & Gamble, Mondelez, and Heinz. Founded in Israel in 1968, it has grown into a global business with fully owned units in Israel, Georgia, South Africa, Cyprus, and New Zealand.
Overview
With over 3,000 retail points of sale, 900 HoReCa customers, and a 30,000 m² automated distribution center, Diplomat depends on tight cooperation among its IT teams, logistics partners, and brand owners to move large product images, pricing files, EDI payloads, and regulatory documents quickly and securely.
As the company prepares for an IPO, it has to scale operations while holding the line on security and compliance across multiple regions.
Challenges
Diplomat’s infrastructure was fragmented across countries, and its security requirements were getting harder to meet.
Each country ran its own on-premise SFTP server, leaving five isolated silos that were hard to patch, monitor, and audit. The fragmentation drove inefficiency and added security risk.
On the security and compliance side, Diplomat needed geo-blocking, IP allowlisting, granular retention policies, and a unified log system to meet corporate governance and regional data-residency rules, including the EU and South Africa.
User management was a continual drag. Managing hundreds of partner accounts required manual provisioning, which added risk, delay, and operational overhead.
Transfer performance varied by region. Planned expansions in New Zealand and South Africa needed a platform that could grow to hundreds of users and terabytes of traffic without adding servers or running up costs.
Budget discipline was a hard requirement. Diplomat wanted an enterprise-grade Managed File Transfer (MFT) platform that fit a mid-five-figure annual budget, not the six-figure price tags of legacy MFT suites.
Solution
After a competitive proof-of-concept, Diplomat selected Files.com as its global MFT platform.
Diplomat deployed primary storage in the EU to meet data-residency needs, then used Files.com’s global edge network to keep transfers fast and secure from Israel, Georgia, and beyond — one SaaS instance, multi-region storage.
Files.com handled the security controls without ongoing maintenance: geo-blocking, protocol-level IP allowlisting, password-free SSO through Microsoft Entra ID, and SCIM-based just-in-time provisioning. Regional IT teams manage their own users without servers or VPN dependencies.
The role-based access control model — Site Admin, Folder Admin, and Group Admin — mapped cleanly to Diplomat’s country-specific structure. Local IT keeps autonomy; Group IT keeps centralized governance.
The Files.com Agent took care of migration and integrations. It synced legacy SFTP directories to the cloud, ran nightly retention clean-ups, and connected to SharePoint and Defender for integrated threat scanning. No middleware, no custom integration layer.
Results
- Retiring five physical SFTP servers, the operating system licenses, and the associated maintenance cut Diplomat’s infrastructure spending by 70%. The replacement is a single SLA-backed cloud platform.
- Geo-blocking, automated de-provisioning, and centralized audit logs strengthened Diplomat’s security posture. Compliance teams now pull search-ready evidence for regulators directly from the platform.
- Partner onboarding shifted from days of manual account creation to automatic provisioning through Microsoft Entra ID on first login. New business initiatives and seasonal promotions move faster as a result.
- Users in Israel reported sub-second login times and multi-gigabyte file transfers that ran twice as fast as the legacy on-premise system.
“Retiring five physical SFTP servers cut Diplomat’s infrastructure spending by 70%.”