Files.com lets you customize the web interface to reflect your organization's brand, including replacing the Files.com logo with your company logo and choosing a color scheme that matches your company's branding. Branding settings apply to the web interface for both logged-in users and public users.

The Custom Branding settings change the appearance of your web interface and the emails generated by your site. To take your branding further, configure a Custom Domain.

Changing Your Site Name

The Site name setting is the human-readable display name for your site. It appears in the web interface and on emails generated from Files.com. This is typically the name of your business, organization, or a project. You can change your site name at any time without disrupting access for your users.

Email Customizations

Your customized Colors and Logo are used for most emails sent from your site to your users.

Changing the Default Reply-To Address

The Email notifications reply-to address setting lets you specify a custom reply-to address to be included in email notifications sent from your site.

If a custom address has not been set, Files.com uses the main site contact email address as the reply-to address, unless the email is also being sent to that same address.

Some mail servers reject any message sent to the same email address as the reply-to address. To prevent this, Files.com does not set a reply-to address when it would match the address the mail is being sent to.

Setting Custom Email Footer Text

Site Administrators can add Custom email footer text that is inserted near the bottom of email sent by your site.

This footer can contain time-related placeholder tokens for the time that the email is generated. This is helpful for an automatically updating copyright line to reflect the current year. For example, if your Custom email footer text contains:

© %Y Company Name. All rights reserved.

Enabling Custom SMTP

Emails generated from the app are sent by no-reply@files.com by default. Site Administrators can choose to use a custom SMTP server for all outbound mail.

Enabling Custom SMTP for your outbound email removes some references to Files.com from the body of some emails. These references cannot be removed unless you use Custom SMTP, because they are required to comply with anti-spam laws such as the CAN-SPAM Act.

Customizing Welcome Emails

By default, new users are sent a welcome email when they are added to your site. If you prefer not to automatically notify users when their account is created, choose Disabled to prevent the system from sending any Welcome Emails.

Other settings let Site Administrators customize the contents of Welcome Emails. The CC welcome emails to setting specifies an address that receives a copy of each Welcome Email generated by your site. The Welcome email subject text setting changes the subject line of the email; if left blank, the default subject is "(Your site name) - Welcome!" Text entered in the Welcome email text setting is included in every message. If you leave the setting blank, the default text is "A new account has been created for you."

Include Password in Welcome Email Is Not Recommended

When a welcome email is enabled, you have the option to enable the Include password in welcome email setting. Enabling the setting includes a new user's password, in plain text, in the body of the welcome email generated for users with the password authentication method.

Email is a dangerous and insecure way to send passwords, and we do not recommend enabling this option in almost any situation. If you must use the welcome email to send a user's password to them, we strongly recommend requiring Two-Factor Authentication and configuring the new user account to require a password change the first time they log in.

We recommend using the email authentication method instead of enabling the Include password in welcome email setting. Assigning a user the email authentication type generates a single-use link for them to set their own password, so their password is never exposed through email.

Changing the Web Interface Colors

You can customize the color of the web interface elements to better match your brand. The Page link and button color sets the color used for links and buttons. Top bar link color sets the color used for links in the top bar. Top bar background color sets the background color of the top bar. Top bar text color sets the text color in the top bar. Side bar background color sets the background of the left-hand menu.

To customize these colors, either enter the exact color code you want to use (you may be able to get this from your design department), or select a color using the color picker by clicking the colored boxes.

These colors also apply to most emails sent from your site.

Adding Descriptive Headers and Footers

You can configure custom branding settings to show headers and footers on both public and private-facing pages. Site Administrators use this to share messages with all users, or to surface helpful links like related intranet resources.

Public header text and Public footer text display on pages that don't require a user to log in first. This includes pages related to logging in, such as the login page, the request an account page, and password reset pages. Pages for Share Links and Inboxes also display public headers and public footers, because those are accessed without a user account.

The Header text and Footer text settings are for pages shown only after users log into the web interface. All of these settings accept Markdown formatting, but HTML tags are not allowed for security reasons.

Custom Logo and Icons

You can customize the logo displayed in different parts of the web interface. This logo also appears in most emails sent from your site to your users.

The Custom logo setting selects the logo displayed on the login page. This logo is also used as the default logo for all folders.

Logo images must be in PNG, JPG/JPEG, or GIF format. The web interface may let you select other image types from your device, but only PNG, JPG/JPEG, or GIF files can be used as your logo.

We recommend an image at least 500px wide, so that it looks good on retina devices. When your logo is included in HTML emails, it is scaled in both dimensions so that its width is 282px.

Your image must be at least 40px high. When displayed in the web application, your logo is automatically resized to 40px tall, with the width changing proportionately. Logos with a height less than 40px may look blurry when enlarged to that height.

Use the Custom Icons setting to choose the 16x16 icon used as your favicon (the icon in the browser title bar and bookmarks).

Per-Folder Logos

In addition to setting a global logo, you can customize the logo displayed in the web interface on a per-folder basis. This lets you brand folder contents both for internal users navigating to them and for external users visiting Inboxes and Public Hosting.

By default, all folders inherit the branding settings from the site. If a folder has a custom logo set, that logo displays instead of the one saved in your site-wide settings.

If you navigate to a folder that appears to be set properly but still does not show the logo you expect, try a shift-refresh of your browser window to make sure the file is not cached locally.

Custom Logo URL for Inboxes and Public Hosting

Custom per-folder logos can optionally be configured with an associated URL, so the logo functions as a clickable link that redirects users to a specified destination. This applies only to Inboxes and Public Hosting. It is commonly used for brand logos that direct users to a company homepage or product landing page.

If no URL is configured, the logo displays as a static image with no click behavior.

The Custom login background image setting customizes the background of your site's login page. The background image applies to all login flows, including your site's main login screen, reset/change password screen, request account screen, and Two Factor Authentication screen.

Background images must be in JPG/JPEG or PNG format. Choose an image that looks good on most screen sizes and resolutions and loads quickly while maintaining a good aspect ratio. Optimal resolution is 1920 x 1080 px, though higher-resolution images can also be used for retina devices.

The Login page help text setting adds custom help text to the login page of your site. See the settings details.