Using Inboxes with Share Links

You can attach an Inbox to a Share Link to give visitors a single URL where they can both download files and upload them. Uploads go into the Inbox folder, forcing separation between the uploads and the files of the Share Link.

When to Use This Approach

Attaching an Inbox to a Share Link is useful when you want uploads to land in a separate folder from the files you're sharing. If you enable uploads directly on a Share Link, those uploaded files sit alongside the files you shared. Keeping them apart makes it easier to manage what visitors have sent back to you.

It's also the right choice when you want to use a download-only Share Link. Enabling uploads directly on a Share Link gives visitors write access to the link's folder. If you want visitors to download files but not modify or delete the originals, use a download-only Share Link with an attached Inbox instead.

A common example of both: share a document template through a download-only Share Link and collect completed versions through the Inbox. Visitors get a clean copy to work from, and their submissions land in a separate folder.

What Visitors See

When a visitor follows the link, they will see the registration form chosen for the Share Link and Inbox.

After registration is completed, the Share Link content is displayed first. The page lets them choose between Download shared files (the Share Link) and Send new files (the Inbox).

Required Permissions

Associating an Inbox with a Share Link requires owner or admin-level access of the Share Link and admin-level access to the Inbox folder.

You must have rights to edit the settings of the Share Link to attach the Inbox. Share Link owners can edit their own links, while Site Administrators and Workgroup Administrators can edit any Share Link they can see.

To select an Inbox for your Share Link, you need admin-level access (Site Administrator, Workgroup Administrator or Folder Administrator) to the Inbox folder. Users without that access for a folder cannot see Inboxes tied to that folder. If you open your Share Link settings and find no Inboxes available to choose from, you don't have admin rights to any Inboxes.

Attaching the Inbox to Your Share Link

First, create your Inbox. Once the Inbox exists, update your Share Link's Associated Inbox setting to select the Inbox.

Compatibility Requirements

Not every Inbox can be attached to every Share Link.

When the Inbox requires registration, the Share Link must also require registration. You cannot attach a registration-required Inbox to a Share Link that does not. Similarly, if either the Inbox or Share Link uses a custom form for collecting registration, both must use the same one. This means your visitors fill out only one registration form when they access the URL for the Share Link and Inbox.

Password requirements work similarly: if the Inbox requires a password, the Share Link must as well. A Share Link that requires a password can be attached to an Inbox that does not.

Inbox Behavior

The Inbox's stand-alone settings work the same way when it's accessed through a Share Link.

Registration Information

When a visitor completes registration on the Share Link, the same information is added to the Inbox's registrations list even if the visitor never uploads a file.

Authentication

When a visitor enters the Share Link password, they get access to both the Share Link and the Inbox. They are never prompted separately for the Inbox password.

Organizing Uploads

The Inbox's subfolder organization settings apply when visitors upload through an attached Share Link.