Managed SFTP For Five9
Give Five9 a stable, monitored SFTP endpoint with a static IP your team can allowlist — no server to patch and no box of your own exposed to the internet.
See File TransferHow Files.com Fits With Five9
A Five9 cloud contact center moves data as scheduled files. Call recordings, call-detail records, and reporting extracts export over SFTP on a calendar Five9 controls, and dialer campaigns and contact lists get imported the other way — each on its own schedule and its own format.
Files.com is that SFTP endpoint, run as a service. Five9 delivers exports to your Files.com site; an Automation receives each file, retains them on the schedule your policy requires, and routes the CDR and reporting data where your systems read it — or stages inbound contact lists for Five9 to pick up. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.
What You Would Use
Tag And Retain Recordings For Search
Pull each call’s metadata — agent, queue, call ID, timestamp, disposition — from the filename and the accompanying CDR into searchable tags, and retain recordings on the schedule your policy sets, so a specific call is findable months later instead of lost in a bucket.
See Transform & ExtractAudit Every Recording
Recordings, CDRs, and lists each get their own folder and scoped access, with a full record of every file Five9 sent and everyone who opened a recording.
See The Audit LogFiles.com With Five9 FAQ
Put Files.com In The File Path
Receive, transform, route, and audit every file moving to and from Five9 — on one platform, with no server of your own to run.
No credit card required • Free for 7 days • Live in minutes