Files.com is the secure collection, custody, and exchange layer for a firm or litigation-support team providing discovery. Take documents in from clients and custodians, hold them under an immutable audit trail, and deliver production sets to opposing counsel and the court with a chain of custody you can prove.
Custody is the part that gets challenged, not the collection. Move documents by email, shared drive, and USB and you can’t prove they weren’t altered, and the day opposing counsel asks, a defensible chain of custody has to be something you can show, not something you assert.
It pairs with the review platform you already run. Files.com moves and holds the corpus at terabyte scale and connects to any cloud the client uses; your review tool codes the subset. Branded intake per matter, governed snapshot delivery, and a workspace per matter you tear down by deleting it.
Most firms run this on a patchwork: email attachments to collect, a throwaway link to deliver, a spreadsheet to track who got what and when. Files.com is one controlled place that does all three, with the audit trail written for you.
A permanent inbox per matter or custodian takes documents in by web upload or by email. The uploader never creates an account, and each person’s upload stays private to them. Form fields capture the matter number, custodian, and collection date, and send every file to a predictable folder, so the collection lands organized instead of in someone’s inbox.
Every collection, access, download, and share is recorded automatically in an audit log that not even your own administrators can change or delete. That is your chain of custody. It is created as the case runs, so when someone challenges the production you already have the record instead of piecing it together from a spreadsheet after the fact.
Production sets go out as snapshot Share Links on your own domain, frozen to exactly the files as they stood on the delivery date. Limit them to opposing counsel’s email domain, set an expiration, stamp the recipient’s name across every preview, and require a click-to-accept before the documents open. Every one of those actions is recorded with the time and IP address, so you can show exactly what was delivered, to whom, and when.
The things the platform already does, set up together for a firm providing discovery.
A workspace draws the line around a matter. The team staffed on it sees that matter and nothing else, with folder and group permissions set to the role each person plays. The people on one matter never touch another, so one privilege mistake can’t spill across cases.
The audit log can’t be edited, is kept 7+ years, and exports on demand, so the record of who touched a document, when, and from where holds up when it’s challenged in court. You don’t keep it by hand. The platform writes it as the files move.
Each folder keeps or expires files automatically. Archive-Only Mode holds a production set so it can’t be changed or deleted for as long as the matter needs, then deletes it on schedule once the obligation ends.
When the matter is over, tearing it down is one action: delete the workspace, and every folder, link, and permission tied to that matter goes with it. No leftover share links still working, no folders someone forgot to lock down.
“The one-time file upload links, one-time file download links, and the management UI make my work easier and more efficient — they make it easier to gather and share sensitive documents in a secure way.”
“A security-first approach, granular permission model, and detailed audit logging. Easy to enforce least-privilege access across multiple sites.”
Real companies. Real file flows. Real results.
Files.com doesn’t replace Relativity, Everlaw, Exterro, Nuix, or Logikcull. It sits underneath them. Those tools code the documents. Files.com collects and delivers them, built for the volume and the clouds discovery actually involves.
Discovery collections run to terabytes. A review-and-analytics tool was never built to take in or hold data at that scale. That is not what a coding engine is for. Fast, multi-part, resumable transfer plus storage built for scale pull a full custodian collection in and push a full production set out, so the data never becomes the bottleneck on a deadline.
Relativity, Everlaw, Exterro, Nuix, and Logikcull are review and analytics tools. They take in, cull, tag, thread, and code the documents the lawyers actually read. Files.com is the layer underneath that collects, holds custody of, and exchanges the files. Files.com moves and holds the data at volume. The review platform works the smaller set that gets coded. The two run side by side, so you keep the review tool you already trust and add the secure intake and delivery around it.
A firm running discovery for many clients can’t tell each client where to store its data. Files.com connects to S3, Azure Blob and Files, Google Cloud Storage, Box, Dropbox, SharePoint, and OneDrive, plus SFTP, FTP, and on-prem, all as if they were its own. So you collect from and deliver to wherever the client and the custodians already are.
You meet each matter where the data already lives instead of making the client move it into your environment first. That cuts out a migration step and the objection that comes with it. The intake inbox and the production link sit in front of whatever storage the matter already runs on.
The review platform is the analytics engine. Files.com is the front door and the loading dock. Most firms are still running that front door on email attachments and consumer file-share links, and that is the real thing you’re replacing. Move it onto a controlled platform with the audit trail built in, the production frozen to the date you delivered it, and each matter walled off so you can clean it up just by deleting its workspace.
Files.com publishes its pricing, so the number is on the page before you ask for it. Set up a real matter workspace and a snapshot delivery link during the free trial.
The questions a client, a court, or a vendor security questionnaire asks, answered before they’re asked.
Held off-site, encrypted with AES-256 at rest and TLS in transit, and every file action written to an audit log no one can edit. Run as a managed service since 2010 with zero breaches the whole time.
SOC 2 Type II, PCI DSS, and CSA STAR, with a HIPAA BAA and GDPR DPA available. Used in production by banks, healthcare, and other regulated industries. Choose which of eight storage and compute zones the data sits in.
SSO and SAML against Microsoft Entra ID, Okta, Active Directory, Google, OneLogin, and Auth0, with SCIM provisioning, nine permission levels, IP allowlisting, and password policies.
Standing up matter workspaces, intake endpoints, and governed delivery before a deadline is the kind of thing you want a real engineer on the other end of.
The people who answer the phone are engineers who know the platform, not a tier-one queue reading a script. When a production link or an intake form has to be right before a deadline, you reach someone who can fix it.
Get matter workspaces, intake endpoints, and delivery links stood up fast. Strategic enterprise deployments get our onboarding people embedded as forward deployed engineers.
Thorough docs and a fully documented REST API cover inbox routing, snapshot links, retention policy, and audit-log export. That is enough to wire the platform into the rest of your eDiscovery stack without guessing.
What firms and litigation-support teams ask most when running discovery on Files.com.
Branded intake per matter, an immutable chain-of-custody audit trail, and governed production delivery, built for terabyte-scale collections and the clouds your clients already use. Run it alongside the review platform you already have.
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