Genesys Cloud exports recordings into your own S3 bucket: audio, screen recordings, and metadata filed by date and conversation. Files.com mounts that bucket and turns the export into an archive: retention enforced, compliance pulls self-served, every access logged.
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Genesys Cloud solved the export half. Its S3 recording bulk actions integration delivers every conversation into a bucket you own, on policy or on demand: .opus audio, zipped screen recordings, JSON metadata. What lands in that bucket is an object store, not an archive: no browsable access for compliance, no retention enforcement, no governed way to hand a call to counsel, and no record of who touched what.
Files.com turns the export bucket into the archive it was supposed to be. A mount presents the recordings as folders, retention policies enforce the years the obligation runs, Automations file arrivals the way compliance searches, and the audit log records every access.
Export buckets mounted, retention enforced, and compliance pulls answered without an engineer.
Genesys Cloud’s S3 integration exports recordings into your AWS bucket: .opus audio, screen recordings, JSON metadata, filed by date and conversation. Files.com mounts that bucket and the export becomes an archive people can actually work in.
Regulators measure recording retention in years; platform windows don’t. Retention policies on the mounted archive hold each conversation exactly as long as its obligation runs, and clear it when the clock does.
When a complaint or audit lands, the person answering it signs in through SSO, browses the date-and-conversation structure, and pulls the recording. The access itself is recorded in the audit log. No S3 console, no engineer.
Legal, external counsel, and regulators ask for calls. Expiring, governed links and scoped folders serve them without anyone getting bucket credentials, and every download is on the record.
Each export carries JSON metadata alongside the audio. Automations can file recordings by queue, campaign, or line of business as they arrive, so the archive’s structure matches how compliance actually searches.
An export policy that silently stops leaves a retention gap nobody sees. Delivery monitoring knows the export cadence and opens an incident the day recordings stop arriving in the bucket.
The layer between the export bucket and the auditor.
The recording bulk actions integration wants your own AWS S3 bucket with an IAM role. Exports run policy-based on schedule or on demand through the Recording Bulk Job API. That side stays exactly as Genesys designed it.
A Remote Server Mount presents the export bucket as Files.com folders: nothing copied, nothing moved. The bytes stay in your AWS account and region; the governance lives on top.
Per-folder permissions scope QA, compliance, and legal to exactly their reach, and SSO carries identity, so archive access follows employment.
When a matter opens, the folder freezes: permissions locked, or the recordings synced to a WORM archive that nothing can modify or delete. The hold is a setting, not a project.
Insurance
Files.com gave approved staff a searchable, play-only path to millions of recordings while tying every access to a named user and streaming it to Baldwin's SIEM.
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Insurance
A continuous SFTP feed, browser-based retrieval, and an API-driven second copy now support the company’s 7-to-10-year HIPAA retention obligation.
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“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
What compliance and IT teams ask most when archiving Genesys Cloud recordings.
Your Genesys exports, mounted and governed: retention enforced, pulls self-served, every access on the record.
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