Managed SFTP For Genesys
Give Genesys a stable, monitored SFTP endpoint with a static IP your team can allowlist — no server to patch and no box of your own exposed to the internet.
See File TransferHow Files.com Fits With Genesys
A Genesys Cloud contact center exports recordings, analytics, and interaction data on a schedule. Some of that goes over SFTP; some is written to an S3 bucket Genesys controls. Either way, the files have to land somewhere your team and downstream systems can use them — tagged, retained, and accounted for.
Files.com is that target, run as a service. Genesys writes to your Files.com site over SFTP, or to the Files.com S3-compatible endpoint as if it were an S3 bucket; an Automation receives each file, pulls the call metadata into searchable tags, retains them on the schedule your policy requires, and routes the analytics and interaction data where your systems read it. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.
What You Would Use
Be The S3 Target Genesys Writes To
Files.com speaks the S3 protocol, so Genesys writes recordings and analytics to your site as if it were an S3 bucket — one endpoint, no hyperscaler bucket to provision or pay egress on.
See The S3-Compatible APITag And Retain Recordings For Search
Pull each call’s metadata — agent, queue, call ID, timestamp, disposition — into searchable tags, and retain recordings on the schedule your policy sets, so a specific call is findable months later instead of lost in a bucket.
See Transform & ExtractAudit Every Recording
Recordings, analytics, and interaction data each get their own folder and scoped access, with a full record of every file Genesys wrote and everyone who opened a recording.
See The Audit LogFiles.com With Genesys FAQ
Put Files.com In The File Path
Receive, transform, route, and audit every file moving to and from Genesys — on one platform, with no server of your own to run.
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