Salesforce runs on APIs, but the work around it moves as files: Marketing Cloud imports, Commerce Cloud order and catalog feeds, partner extracts, ETL flat files. Files.com carries, encrypts, routes, and proves every one of them.
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Real companies. Real file flows. Real results.
Every Salesforce cloud has a file edge. Marketing Cloud imports and extracts move through its Enhanced FTP location (an SFTP server), and file drops there trigger Automation Studio. Commerce Cloud jobs import catalogs and export order XML as files. Core Salesforce has no native SFTP at all, so ETL tools and data loaders build the flat files that move to banks, vendors, and payroll systems. That edge usually runs on scripts, a server somebody has to patch, and hope.
Files.com runs the Salesforce file edge as a service. Automations feed Marketing Cloud on cadence, the Commerce Cloud order drop lands on a monitored endpoint, partners pull extracts behind scoped credentials, and the audit log proves every hand-off.
For a company whose service runs on the files customers send, a per-customer intake provisioned from your own application is the same job with the customer on the other end.
Marketing Cloud fed on schedule, the order drop that cannot miss, and extracts every partner pulls without seeing anything else.
Marketing Cloud imports run on files landing at its SFTP location. Automations deliver prepared audience and data files there on schedule and collect extracts back for routing. Each scheduled delivery fires the file drop automations that run your imports.
Commerce Cloud exports orders as XML to an SFTP path, and the order management system reads them from it. Files.com is that path: monitored, logged, and alerting when a delivery window closes without order files.
Vendors and auditors pull extracts of Salesforce data over SFTP. Each partner gets its own folder and credential, sees nothing else, and leaves a complete record of every file it touched.
Salesforce has no native SFTP, so data loaders and ETL tools build and consume the flat files that move. Files.com stages them: PGP handled in the flow, files reshaped where layouts differ, every hand-off retried and recorded.
Support files arrive through branded inboxes into folders named for their case number, so downstream automation routes each upload to its CRM record: no inbox triage, no mystery attachments.
A marketing import that quietly stops sends yesterday’s campaign and throws no error anywhere. Delivery monitoring knows each feed’s schedule and what a correct delivery looks like, and alerts when one runs late or lands wrong.
Moving CRM, commerce, and marketing files means meeting Salesforce on its terms.
SFTP for Marketing Cloud and ETL flows, WebDAV for Commerce Cloud Impex, FTPS and AS2 where a partner requires them: one endpoint, with static IPs where a network policy allowlists.
The Enhanced FTP location is an SFTP server, and Marketing Cloud connects external SFTP locations too. Files.com can push to the one or serve as the other, with key or password auth and every delivery retried on failure.
Salesforce files are customer data. Files.com encrypts in transit and at rest, carries SOC 2 Type II certification, and logs every access. Where the data requires it, Files.com Enterprise includes a pre-approved HIPAA business associate agreement.
Audience files and extracts clear from staging under retention policies matched to your compliance horizon, so the exchange never becomes an unmanaged copy of your CRM.
“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
What CRM, commerce, and marketing operations teams ask most when wiring the file flows around Salesforce.
No. Files.com is not an AppExchange app and does not read or write Salesforce objects. Files.com is the file layer around Salesforce: the SFTP and WebDAV endpoint its clouds and the ETL tools around them already move files through.
Marketing Cloud moves files through its Enhanced FTP location, which is an SFTP server. Automations deliver prepared files there on cadence and collect extracts back, with every run logged and retried on failure.
Yes. Marketing Cloud file drop automations fire when a file lands in a watched folder on its SFTP location. Files.com delivers the file, and Automation Studio takes it from there. The delivery side is scheduled, monitored, and logged on Files.com.
Commerce Cloud jobs export order XML as file drops to an SFTP path, and the order management system collects from it. Files.com is that path, with delivery monitoring alerting before a stalled order feed becomes missed shipments.
Yes. Commerce Cloud imports catalog, inventory, and price data as files over SFTP and WebDAV. Files.com stages those files from whatever produces them, reshapes where layouts differ, and delivers on the import schedule.
Partners pull extracts from Files.com over SFTP with scoped credentials. Each vendor sees only its own folder, extracts stage there on schedule, and the audit log records every pull.
The ETL tools around core Salesforce keep working. Data loaders and ETL platforms build and consume flat files, and Files.com is the staging ground those files move through: PGP as configuration, retries built in, and no rebuild of the integration design around it.
Yes. Files.com Inboxes accept uploads into folders named from form fields, so each file arrives carrying its case number and downstream automation routes it to the right record.
Yes. Files.com encrypts in transit and at rest, carries SOC 2 Type II certification, enforces least-privilege access per partner, and applies retention policies that clear staging on your compliance schedule. Files.com Enterprise includes a pre-approved HIPAA business associate agreement.
Files.com replaces the per-feed scripts, the box running the SFTP server the order drop depends on, and the desktop PGP step in the payroll extract. It also replaces the silence when a marketing import quietly stops and nobody knows until the campaign goes out wrong.
Point every feed at Files.com and retire the per-feed scripts, the box somebody has to patch, and the desktop PGP step. An alert lands before a stalled feed becomes a business problem.
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