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A Partner Onboarding Portal That Runs As A Workflow

Files.com stands up a branded, self-service portal where every new trading partner comes online in minutes, whether that partner is a vendor, supplier, payor, lab, affiliate, or customer. They land with the right directional folders, permissions, protocols, and audit already wired up. The partner self-onboards through your own domain and lands in a workspace isolated from every other partner.

Legacy MFT runs partner onboarding as a manual, multi-step process for every partner. A custom-built portal makes your engineers maintain the code forever. Files.com runs it as a standard workflow that scales from five partners to five thousand, so onboarding stays routine no matter how big the roster gets. Every transfer is governed and audited from the first file.

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Onboarding As A Routine, Not A Project

A new partner signs themselves up behind a controlled wall. They land in folders already set up right, connect however they already work, and are logged from the very first transfer.

A Partner Is A Workspace, Not A Ticket

Each partner gets its own Partner Workspace, with its own users, folders, and logins, that the partner runs itself. Setting up the partner’s people stops being a job your team does by hand.

The Folders Are Set Up Right From The Start

Incoming and outgoing folders only allow one direction. A partner reads from the incoming folder but can’t write to it, and uploads to the outgoing folder but can’t read or delete from it. That’s built into the workspace, so an admin doesn’t have to get it right by hand for partner number one hundred.

They Connect However They Already Work

SFTP, FTPS, FTP, WebDAV, or AS2 for the EDI trading networks that require it. The partner connects the way they already do, with nothing on either side to set up or patch.

Controlled And Audited From The First File

Every login, upload, download, and permission change lands in an audit log no one can edit, kept for years and exportable to your SIEM. The compliance is built in, not something you bolt on per partner.

How Files.com Builds The Portal

The portal is built from things the platform already does, combined for onboarding partners.

Partner Workspaces Keep Partners Apart

Each partner gets its own workspace, walled off from every other partner on every connection method: web, desktop, SFTP, FTPS, WebDAV, and the REST API. There is no way for one partner to reach another’s data. Someone on your team owns each relationship, and the partner manages its own users. You can create workspaces in bulk through the admin screen or the API, so a whole roster moving off old MFT comes online at once instead of one ticket at a time.

A Branded Front Door To Start Onboarding

A branded Inbox is the front door. A new partner drops in their details and first documents through a drag-and-drop or embedded form, saved as clean, structured fields, without making an account first. The submission goes to the right person on your team and starts the setup. A partner goes from first contact to up-and-running with little hands-on work.

Every Protocol The Partner Speaks

Files.com is a fully managed cloud SFTP, FTP, and FTPS server, with per-user folders and two-factor login at the connection level. For trading networks that require AS2, it’s a standards-compliant (RFC 4130) AS2 endpoint with managed certificates, automatic delivery receipts, and routing per partner. You rotate certificates in the interface, not by hand in connection scripts.

A Portal That Looks Like You, Not Like Us

Partners land on your own domain with your logo, colors, and words. Login pages, upload pages, and the emails that go out all carry your brand. The portal feels like your relationship with the partner, which matters when you’re asking them to run business-critical files through it.

“Simplicity, reliability, and speed of use. The uptime alone has been worth it — we've barely had a downtime issue.”
Ralph Gould, Velocity Investments
Ralph Gould
Director of IT and Security, Velocity Investments
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
Regis Litre, Rag & Bone
Regis Litre
Chief Information Officer, Rag & Bone

4,000 organizations rely on Files.com every day

Real companies. Real file flows. Real results.

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The Two Ways Teams Do This Without Files.com

A team setting up partner onboarding is usually choosing between legacy MFT and a portal their own engineers build and own. Here’s how Files.com compares against each.

Against Legacy MFT Partner Management

On IBM Sterling, GoAnywhere, MOVEit, or Axway, onboarding a partner is a long list of manual steps. You create the account, build the folders, set the one-way permissions, exchange certificates, wire up the routing, and write it down for the audit. You do all of it by hand for every partner, on a platform you also patch and maintain. Files.com does the whole list as a standard, self-service flow. The legacy tools cost more than Files.com, and Files.com matches or beats a competing legacy-MFT quote.

Against A Portal You Build Yourself

A home-built partner portal means your own engineers write and own the onboarding, permission, and routing code forever. It costs a lot up front, and the maintenance never ends. Building your own only pays off when a partner relationship truly needs custom app logic beyond moving files, which is rare and expensive. For the everyday job that drives most of the cost, Files.com does it without the build and without the never-ending upkeep.

The Real Cost Is Setting Up Every Partner By Hand

The point isn’t beating any one legacy product on a feature checklist. The point is that onboarding a partner on Files.com is a standard, self-service routine, with the wall between partners, the one-way folders, the protocols, and the audit already built in. On legacy MFT, the same job is manual setup over and over. On a portal you build yourself, it’s code you maintain forever.

Files.com publishes its pricing, with every protocol included instead of charged as an extra, so the number is on the page before you ask.When you’re replacing a legacy MFT platform and show up with a competing quote, Files.com will match or beat it.

See Pricing

Built For The Partner Security Review

The control a partner-exchange portal needs is built in. A vendor security questionnaire’s questions are answered before they’re asked.

Controlled And Audited By Default

Every partner action lands in an audit log no one can edit: every login, upload, download, key change, and permission change. The log is kept for years and exportable to your SIEM. AES-256 at rest, TLS in transit, and an A+ rating on Qualys SSL Labs.

Compliant Out Of The Box

SOC 2 Type II, PCI DSS, and CSA STAR, with a HIPAA BAA and GDPR DPA available. Used in production by banks, healthcare payors, and other regulated industries that exchange with regulated partners.

Enterprise Identity

SSO and SAML against Microsoft Entra ID, Okta, Active Directory, Google, OneLogin, and Auth0, with SCIM provisioning, nine permission levels, IP allowlisting, and 2FA enforced down to the protocol layer.

Support From People Who Know The Platform

Standing up the portal means wiring up workspaces, intake, protocols, and AS2 certificates. That’s the kind of work you want a real engineer on the other end of.

An All-Engineer Support Desk

The people who answer the phone are engineers who know the platform, not a tier-one queue reading a script. When a partner connection or an AS2 certificate misbehaves, you reach someone who can fix it.

Onboarding Included

Get partner workspaces, intake forms, protocols, and routing stood up fast. Strategic enterprise deployments get our onboarding people embedded as forward deployed engineers.

Documentation That Goes Deep

Thorough docs, a fully documented REST API, and SDKs across major languages. That’s enough to wire partner provisioning into the systems you already run and bring a whole roster online at once.

Partner Onboarding Portal FAQ

What EDI and B2B-operations teams ask most when standing up a trading-partner portal on Files.com.

Stand Up The Partner Portal: Onboarding In Minutes, Not Weeks

A branded, self-service portal where every trading partner comes online with the right folders, permissions, protocols, and audit already wired up, governed from the first file. Bring a partner online on a real workload during the free trial.

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