Files.com is the #1-rated managed file transfer platform in Gartner Peer Insights. It’s cloud-native and runs on a massive multi-tenant deployment that scales with your load. Kiteworks ships you a hardened appliance you size, run, and scale yourself. 4,000+ companies, including Equifax, Cognizant, and Banner Health, secure their file exchange on Files.com.
Files.com is the modern, cloud-native platform for secure file exchange — #1 in Gartner Peer Insights for managed file transfer, run and patched by us, and live in days on a self-serve trial. Your team logs in and the file transfer works.
Kiteworks does the secure-exchange job as a hardened virtual appliance you deploy, size, and run yourself. It’s a procurement-gated project to stand up, and a fixed-capacity box you re-architect every time your volume outgrows what you provisioned.
It also stops at the transfer. Files.com is built to be operated by AI, connects 50+ tools and clouds out of the box, and drives every action through a REST API and SDKs — the modern platform surface, not just a secure box files pass through.
#1 across every G2 rating in the category, with 4,000-plus organizations and 15-plus years of operation. Kiteworks is a security-appliance vendor; Files.com is the rated leader in the file-transfer category itself.
A Kiteworks appliance is sized for a fixed load — when traffic spikes past what you provisioned, you re-architect. Files.com is cloud-native, on a massive multi-tenant deployment that scales with your traffic automatically. Nothing for you to size, provision, or upgrade.
Files.com ships an AI assistant and API agents and a hosted MCP server that operate the platform from Claude, Cursor, or any MCP client. Kiteworks frames AI as a data-security problem to contain — not a way to run the product.
Files.com connects the 50+ clouds, identity providers, SIEMs, and tools you already run — storage backends mounted as remote servers, SSO and SCIM, event streaming to your SIEM — out of the box.
A self-serve trial lets your team validate the platform today, and Files.com publishes its pricing. A Kiteworks appliance is a procurement-gated deployment project before the first file moves.
Virus and malware scanning runs on inbound files inside the platform, and the on-premise Agent reaches your internal servers over an outbound-only connection — no inbound firewall rule, no appliance exposed to the internet.
Every Files.com support request goes straight to a senior engineer who knows the platform — no tier-1 scripts, no outsourced desk — and Files.com is #1-rated for support on G2. Support is one of the most common complaints among Kiteworks buyers.
An appliance is sized for a fixed load. A big partner onboarding, a quarter-end batch, or a new partner pushing millions of files takes you past the capacity you provisioned for. Then the fix is more hardware and a re-architecture. This is what teams running a hosted appliance complain about most.
Files.com is cloud-native, on a massive multi-tenant deployment. It scales with your load automatically. You never size it, provision capacity, or plan for the spike. That’s our job, not yours.
“Our previous solution was on-prem, so we had to allow a third-party vendor onto the entirety of our network. What’s great with Files.com is that this isn’t the case. Everything is being handled at the cloud-based level, whether it’s inbound or outbound on our network.”
What buyers ask most when comparing Files.com to Kiteworks.
If you do federal or classified work that needs a FedRAMP authorization, a FIPS 140-3 module, or an air-gapped install, choose Kiteworks.
Otherwise, choose Files.com. You run secure file exchange on the #1-rated MFT platform — cloud-native, run and scaled by us, connected to the tools you already use, priced transparently, live in days. The appliance is just overhead: a fixed-capacity box to stand up, run, and scale yourself, for capabilities the platform already runs for you.
4,000+ organizations run secure, governed file exchange on Files.com instead of a self-run appliance. Talk to our team or validate the platform on a free trial.
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