Move 8x8 Call Recordings Securely
8x8 exports call recordings and CDR data over SFTP on a schedule. Files.com is the managed SFTP endpoint that receives those exports, tags and retains the recordings, and routes the CDR data where your systems read it.
How Files.com Fits With 8x8
An 8x8 cloud contact center moves data as scheduled files. Call recordings and call-detail records export over SFTP on a calendar 8x8 controls — each batch on its own schedule and its own format — and have to land somewhere your team and downstream systems can use them.
Files.com is that SFTP endpoint, run as a service. 8x8 delivers exports to your Files.com site; an Automation receives each file, pulls the call metadata into searchable tags, retains them on the schedule your policy requires, and routes the CDR data where your systems read it. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.
What You Would Use
Managed SFTP For 8x8
Give 8x8 a stable, monitored SFTP endpoint with a static IP your team can allowlist — no server to patch and no box of your own exposed to the internet.
See File TransferTag And Retain Recordings For Search
Pull each call’s metadata — agent, queue, call ID, timestamp, disposition — into searchable tags, and retain recordings on the schedule your policy sets, so a specific call is findable months later instead of lost in a bucket.
See Transform & ExtractAudit Every Recording
Recordings and CDR data each get their own folder and scoped access, with a full record of every file 8x8 sent and everyone who opened a recording.
See The Audit LogFiles.com With 8x8 FAQ
Put Files.com In The File Path
Receive, transform, route, and audit every file moving to and from 8x8 — on one platform, with no server of your own to run.
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