The Ten-Day Clock, Beaten Daily
A scheduled Files.com sync collects recordings out of 8x8 over SFTP every day, so the owned archive is always ahead of the platform’s cleanup, with retries when a pull fails.
Get Your 8x8 Recordings Off The Ten-Day Clock
8x8’s default contact-center recording storage runs ten days; your retention obligations run years. Files.com collects recordings over SFTP daily into an archive you own: held for the obligation, searchable by compliance, logged on every access.
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How Files.com Fits With 8x8
The gap between platform storage and regulatory obligation is nowhere sharper than here: 8x8’s default contact-center recording window is ten days, while CMS wants Medicare sales calls for six years, enrollment records for ten, and finance and insurance rules run a decade. Every recording that matters has to leave the platform: reliably, daily, without a person remembering to do it.
Files.com runs the collection and owns the archive. A scheduled sync pulls recordings over SFTP every day, Automations file them the way compliance searches, retention policies hold each call for its obligation, and monitoring guards the cadence the ten-day window makes critical.
The archive works the same way for every contact-center platform: call recordings archived in storage you control, retained per folder and played from a browser by the people who answer for them.
The 8x8 File Flows Teams Actually Run
Daily collection ahead of the window, retention in years, and compliance pulls self-served.
Retention Measured In Years, Enforced
Retention policies on the archive hold each recording for exactly its obligation, whether the rule says six years or ten. Ten days of platform storage stops being the ceiling.
The Compliance Pull, Self-Served
The person fielding a complaint or audit signs in through SSO, browses by date and queue, plays the call, and pulls the file. The access itself lands in the audit log.
An Archive In Your Own Cloud
Where the recordings belong in storage you already run, mounts and syncs carry each collected call into your S3, Azure, or Wasabi bucket, with Files.com as the governed access layer on top.
Filed The Way You Search
Automations file each collected recording by date, queue, or line of business as it arrives, so the archive reads the way QA and compliance actually look for calls.
The Collection That Missed A Day
With a ten-day platform window, a collection job that quietly fails for a week is data loss in progress. Delivery monitoring knows the daily cadence and alerts when a day passes with no recordings arriving.
What The Recording Archive Needs
Governed access, data residency, and nothing of yours to run.
Nothing To Install, Nothing To Patch
The collection needs an SFTP credential and a daily schedule. No server of yours sits on the internet, no code runs, and nothing installs in 8x8.
Recordings That Stay In Region
Calls recorded under UK, EU, or Canadian rules stay in region: Files.com offers data residency across eight global regions, set per folder.
Access For The People Who Answer
Per-folder permissions scope QA, compliance, and legal to their reach; SSO carries identity; every playback and download is logged.
One Archive For Calls And Reports
The same collection pattern carries exported reports and operational files: one governed archive, one retention policy set, one audit trail.
“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
Tommy Chapley
Senior Software Engineer, Equifax
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
Regis Litre
Chief Information Officer, Rag & Bone
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
Nelson Miranda
Sr. Systems Engineer, Spirit Airlines
Files.com With 8x8 FAQ
What compliance and IT teams ask most when archiving 8x8 recordings.
8x8 keeps contact-center recordings only as long as the purchased storage package allows, and the default window is ten days. Any retention obligation measured in years needs the recordings collected into an archive you own before the window closes.
A scheduled Files.com sync collects recordings out of 8x8 over SFTP every day, unattended, with retries and a log of every run. The collected calls land in the owned archive, filed and governed.
CMS requires Medicare marketing and sales calls retained for six years and enrollment records for ten. Insurance and financial-services obligations commonly run a decade, hundreds of times longer than a ten-day platform window. Files.com retention policies enforce the applicable clock.
The Files.com sync retries automatically, and delivery monitoring alerts when a day passes without recordings arriving, days before the window closes on anything. A quiet failure is the sharpest risk a short platform window creates, so Files.com treats a missed day as an incident, not a log line.
Compliance answers its own requests straight from the Files.com archive. The person fielding the request signs in through SSO, browses by date, queue, or line of business, plays the call, and pulls the file. The access itself lands in the audit log.
Yes. Mounts and syncs carry collected recordings into your S3, Azure, or Wasabi bucket, with Files.com as the governed access and automation layer over storage you already own.
Yes. Counsel or a regulator gets an expiring, governed link or a scoped folder per matter: no storage credentials handed out, every download logged.
Yes. The same collection pattern carries exported reports, voicemails, and operational files into the same governed archive, under the same retention and audit controls.
Yes. Files.com encrypts recordings in transit (TLS) and at rest (AES-256), scopes access to least privilege through SSO, logs every access, and offers a pre-approved HIPAA business associate agreement with Files.com Enterprise for calls that carry PHI.
Files.com replaces the race against the platform window: someone remembering to download recordings before they age out, ad hoc folders holding whatever got saved, and no answer when an auditor asks for a call from two years ago. One daily collection, one owned archive, no race.
Ten Days Of Storage, Years Of Obligation
Daily collection into an archive you own, where every recording is held for its full obligation and the window never wins.
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