An 8x8 cloud contact center moves data as scheduled files. Call recordings and call-detail records export over SFTP on a calendar 8x8 controls — each batch on its own schedule and its own format — and have to land somewhere your team and downstream systems can use them.

Files.com is that SFTP endpoint, run as a service. 8x8 delivers exports to your Files.com site; an Automation receives each file, pulls the call metadata into searchable tags, retains them on the schedule your policy requires, and routes the CDR data where your systems read it. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.