Files.com receives each recording as your contact center produces it, holds it for the years the obligation runs, and lets the people who answer for it find and play a call from a browser. Keep the recordings on Files.com or in the cloud storage you already own. Either way, the archive answers to you.
The recording obligation is yours. The storage behind it, on the platform that recorded the call, is not. Its retention window, its pricing, and its console set the terms of an archive you are legally responsible for.
A regulated contact center keeps every agent call for years, and must produce any single one quickly when a complaint, an audit, or a regulator names it. Leaving the recordings on the platform that made them ties that obligation to a product bought to route calls, and every retrieval becomes a hunt through someone else’s console or a ticket to IT.
The archive only grows. Every day of calls adds to it and nothing leaves for the better part of a decade, on storage priced and governed by a vendor whose job is telephony. On Files.com the recordings land in storage you control the moment they are saved, expire on the clock you set, and open in a browser for the person who has to answer for them.
Real companies. Real file flows. Real results.
The platform keeps recording. Files.com receives, retains, governs, and serves.
Contact-center platforms push each recording to an FTP or SFTP destination as the call ends. Point that destination at Files.com, authenticated with an SSH key and restricted to the platform’s IP addresses, and every call lands in your archive the moment it is saved. Five9, Genesys, NICE CXone, and Talkdesk all deliver this way.
Retention rules are set per folder, so sales calls, enrollment calls, and service calls each expire when their own obligation ends. Regulators measure retention in years and the telephony platform measures it in days, and the archive is where the two stop fighting.
Keep the recordings in the Amazon S3, Azure Blob, or Google Cloud storage you already own, including cold tiers, and put Files.com in front of it with a Remote Server Mount. Nothing moves and nothing is stored twice. Or let Files.com hold the archive, encrypted at rest, billed like any other stored data.
The compliance analyst or QA lead signs in through your directory, finds the call by folder and date, and plays it in the browser. Permissions decide who can listen and who can download. Every access is written to the audit log and can stream to your SIEM, so the record of who heard what exists without anyone keeping it.
A new archive of record, a governed front on an archive you already have, or the recording delivered into the ticket it belongs to.
The platform’s transfer setting points at Files.com. The history is ported once, over SFTP, at its real size. From then on each day’s calls land the same way, retention runs per folder, and a compliance request is answered from the browser by the person who received it.
Years of recordings already sit in your own cold storage, reachable only by engineers with cloud credentials. Files.com mounts the buckets and puts a login wall, folder permissions, and a per-access log in front of them. Staff search and play; an assessor sees the wall and the record; nothing is moved or duplicated.
A share link to the recording lands in the help-desk ticket or the CRM record the call belongs to, so the agent working the case hears the call without a telephony seat or a hunt through a vendor console.
A bank-controlled endpoint outside the perimeter and outbound-only Agents gave each new counterparty a repeatable path to Liberty’s internal systems.
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Files.com gave approved staff a searchable, play-only path to millions of recordings while tying every access to a named user and streaming it to Baldwin's SIEM.
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A continuous SFTP feed, browser-based retrieval, and an API-driven second copy now support the company’s 7-to-10-year HIPAA retention obligation.
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“A security-first approach, granular permission model, and detailed audit logging. Easy to enforce least-privilege access across multiple sites.”
“The biggest challenge that Files.com helps us solve is keeping our file transfers secure. We rely most on the ability to keep our data encrypted while it’s stored at rest as well as in transmitting the data.”
Where recordings end up when nobody decides where they should live.
The platform keeps a recording for the window its plan allows, prices the storage on its own terms, and makes every retrieval a search through a console built for routing calls. A decade-long obligation ends up governed by a product bought for another job.
Terabytes of audio on a share behind the VPN, with no retention policy, no per-access record, and access that depends on which network you sit on and how deep the ticket queue runs. The archive exists; whether anyone can reach it is another matter.
The recordings are safe in a bucket and useless to the compliance team, because reaching one means a cloud credential and a ticket to IT. An assessor asking who accessed cardholder data sees a console, not a wall.
What compliance, IT, and telephony teams ask before moving recordings off the platform that made them.
Contact-center platforms such as Five9, Genesys, NICE CXone, and Talkdesk push each recording to a configured FTP or SFTP destination as the call ends. Set that destination to your Files.com site, authenticate with an SSH key, and restrict the login to the platform’s IP addresses. Each recording lands in the archive within moments of being saved, with no script in between.
It depends on the regulator. CMS requires Medicare marketing and sales calls kept for six years and enrollment records for ten. PCI DSS governs any recording that captures cardholder data. Financial regulators set their own windows. Files.com applies a retention rule per folder, so each class of call expires on its own clock rather than the platform’s.
Yes. Files.com mounts your Amazon S3, Azure Blob, or Google Cloud bucket as a folder and serves it to your staff through the browser, with permissions and an audit log in front of it. Nothing is migrated and nothing is stored twice. Recordings in cold storage stay in cold storage; only the access layer changes.
Yes. Files.com retention rules are set per folder and inherited by subfolders unless overridden, so a site can hold enrollment calls for ten years, sales calls for six, and internal QA calls for ninety days at the same time. Expiration deletes or archives the file on schedule with no cleanup script to run.
Access is granted per folder to users or groups, with nine permission levels. A compliance reviewer can be given list-and-preview access that plays the recording in the browser but blocks download, while an administrator holds full access. Staff sign in through your identity provider, and every playback and download is recorded in the audit log.
Files.com puts an authenticated login wall in front of the archive, limits access to the people granted it, and logs every access, which is the access control and logging a PCI assessor asks to see for stored cardholder data. Files.com is itself PCI DSS certified. The logs stream to your SIEM so the evidence lives where your security team already looks.
Yes. Recording histories run to tens of terabytes, and Files.com moves them at that scale over SFTP or with a sync, then keeps receiving everything the platform produces. The history and the daily feed end up in one place, under one set of retention rules, and the platform’s copy can be released once the archive holds it.
A Files.com sync mirrors the archive to a second location you choose, such as your own cloud bucket or an on-premises server reached through the Files.com Agent, on a schedule. Teams that script their own second copy use the REST API to pull new recordings to another store, so the retention copy is never the only copy.
Files.com Expectations know that recordings are due from the platform each day and open an incident when they stop arriving, so a broken feed is an alert the same day instead of a gap discovered months later during a complaint review.
Point the platform’s transfer setting at Files.com, set retention per folder, and give the people who answer for the recordings a browser. Start the 7-day free trial and land the first recording today.
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