Opentrack carries Dealertrack’s live vendor integrations. The files around the DMS need their own governed layer: extracts, lender and F&I documents, and the lead delivery the Safeguards Rule pushed onto SFTP. Files.com is that layer.
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Dealertrack built its DMS on an open platform. Opentrack, its certified webservice, is the right path for live, bidirectional vendor integration. The file side of the store is a different job: scheduled extracts for the group’s own systems, funding packets moving between the store and its lenders, vendors outside the certified program, and lead delivery that the FTC Safeguards Rule moved off email and onto SFTP endpoints dealerships now have to provide.
Files.com is the file layer next to the API: the endpoint the store owns. Vendors deliver leads into scoped per-vendor folders, lender documents move encrypted as configuration, extracts route to every consumer, and the audit trail holds up when the examiner asks.
Extracts, lead files, and lender paperwork, routed and on the record.
Opentrack carries live vendor integrations; the group’s own reporting still runs on scheduled extracts. Files.com receives them, routes each to the system that consumes it, and stages warehouse-bound data where the warehouse already reads.
Under the FTC Safeguards Rule, marketing vendors are moving lead delivery from emailed ADF/XML to SFTP, and they ask the dealership for the credentials. Files.com is the endpoint you hand them: a scoped folder per vendor, and every drop logged.
Funding packets and F&I paperwork moving between the store and its lenders are exactly the customer data regulators watch. Scoped folders per counterparty, encryption in the flow, and an audit trail that says who touched what.
Not every counterparty is an Opentrack-certified vendor. For the rest, the dealer shares data on its own terms: per-vendor folders and credentials, only that vendor’s slice visible, and the pickup on the record.
The extract one system produces is rarely what the next one ingests. TransformScript reshapes CSV, XML, and JSON in the flow, so format mismatches get fixed in configuration instead of in a desktop script.
A lead file that stops arriving is revenue leaking silently. Delivery monitoring knows when each feed is due and alerts when a delivery window closes without a file. You find out the same hour, not the slow week later.
Where the certified API ends and the file work begins.
Opentrack keeps the live, bidirectional DMS integration. That side doesn’t change. Files.com owns the file work around it, and its REST API and webhooks wire into whatever orchestrates the rest.
When a vendor requests SFTP delivery, they want a host, port, username, credential, and directory. Files.com answers all five as managed, permanent properties: a scoped service user per vendor, never a shared login.
Lenders, marketing vendors, and internal systems each get their own folder and credential. Nobody sees another’s files, rotating one credential touches one relationship, and the audit trail reads per-party.
Encryption in transit and at rest, PGP as folder settings, retention that clears delivered files on schedule, and a complete access log: the controls the FTC Safeguards Rule expects around nonpublic customer information.
“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
What dealership IT teams ask most when wiring the file exchange around Dealertrack.
Lead files, lender documents, and extracts: received, routed, encrypted, and audited on one platform the store controls.
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