A NICE CXone cloud contact center moves data as scheduled files. Call recordings, interaction records, call-detail records, and reporting extracts export over SFTP on a calendar CXone controls, and dialer campaigns and contact lists get imported the other way — each on its own schedule and its own format.

Files.com is that SFTP endpoint, run as a service. CXone delivers exports to your Files.com site; an Automation receives each file, pulls the call metadata into searchable tags, retains them on the schedule your policy requires, and routes the interaction and reporting data where your systems read it — or stages inbound contact lists for CXone to pick up. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.