CXone can keep recordings in your own S3 or Azure bucket and copy them out of active storage. Files.com mounts and collects on those paths, turning platform recordings into an archive with retention, SSO access, and a log of every playback.
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CXone gives recordings somewhere to live: its own cloud storage, your S3 or Azure bucket through custom storage, and paths that copy files out of active storage. Where they live isn’t the hard part. The hard part is the obligation: years of retention by regulation, retrieval by the compliance team rather than by engineers, sharing with counsel that doesn’t mean handing out storage keys, and proof of who listened to what.
Files.com is the governance layer the recordings need, wherever CXone puts them. Mounts and scheduled collection land every call in one archive, retention policies enforce the years each rule runs, Automations file arrivals the way compliance searches, and the audit log answers the question storage never could.
Buckets mounted, external copies collected, and compliance answered without an engineer.
CXone’s Cloud Storage Services can keep recordings in your own S3 or Azure bucket. Files.com mounts that bucket and the object store becomes an archive: browsable by compliance, governed by policy, logged on every touch.
Where recordings leave active storage through CXone’s external-access path, Files.com collects them on schedule into the owned archive, filed by date and business line, under retention policies that match the obligation.
CMS wants Medicare sales calls kept six years and enrollment records ten; finance and insurance rules run as long. Platform storage packages don’t think in those units — the owned archive does, per folder, automatically.
The person fielding an audit signs in through SSO, browses by date and queue, plays the call, and pulls the file. No console, no engineer, and the access itself lands in the audit log.
Counsel and regulators get calls through expiring, governed links or a scoped folder per matter. No cloud credentials get handed out, and every download is on the record.
A recording pipeline that stops mid-month is a retention gap growing silently. Delivery monitoring knows the cadence and alerts on the first missed arrival.
What changes when Files.com fronts the recordings, and what stays exactly as NICE built it.
Recordings live in CXone-provided storage, or in your own S3 or Azure bucket via custom storage, with external-access paths for moving files out of active storage. Those configurations stay exactly as NICE designed them.
A Remote Server Mount presents the custom-storage bucket as folders, or scheduled collection lands external copies in the archive. Either way, one set of retention, permission, and audit policies covers every recording.
Per-folder permissions scope QA, compliance, and legal to their reach; SSO carries identity; every playback and download is logged.
Automations refile arriving recordings by line of business, team, or campaign. The archive’s structure matches how compliance looks for calls, not how the platform wrote them.
“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
What compliance and IT teams ask most when archiving CXone recordings.
Your CXone recordings, governed: retention enforced per obligation, pulls self-served, every access on the record.
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