A Talkdesk cloud contact center moves data as scheduled files. Call recordings and reporting extracts export over SFTP on a calendar Talkdesk controls — through scheduled exports and Talkdesk Storage — and contact lists get imported the other way, each on its own schedule and its own format.

Files.com is that SFTP endpoint, run as a service. Talkdesk delivers exports to your Files.com site; an Automation receives each file, pulls the call metadata into searchable tags, retains them on the schedule your policy requires, and routes the reporting data where your systems read it — or stages inbound contact lists for Talkdesk to pick up. Every transfer is logged, and access to recordings is scoped to the people allowed to hear them.