Custom Storage, Made Into An Archive
Custom storage writes each recording into a bucket you own as it happens. Files.com mounts that bucket and the raw object store becomes an archive compliance can browse, search, and answer from.
Make Your Talkdesk Recordings An Archive
Talkdesk’s custom storage writes each recording into your own S3 or Azure bucket. Files.com, the File Orchestration Platform, mounts that bucket and turns it into the archive the obligation actually requires: retention enforced, pulls self-served, every access logged.
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How Files.com Fits With Talkdesk
Talkdesk did the modern thing with recordings. Custom storage transfers each call asynchronously into a bucket you own, and signed URLs serve playback inside the app. What lands in the bucket is still an object store: no browsable access for the compliance team, no retention enforcement, no governed way to hand a call to counsel, and no record of who listened to what.
Files.com turns the recording bucket into the archive the obligation requires. A mount presents the calls as folders, retention policies hold each recording for the years its rule runs, Automations file arrivals the way compliance searches, and the audit log records every playback — with the bytes never leaving your cloud.
The archive works the same way for every contact-center platform: call recordings archived in storage you control, retained per folder and played from a browser by the people who answer for them.
The Talkdesk File Flows Teams Actually Run
Custom-storage buckets mounted, retention enforced, and compliance answered without an engineer.
Retention Run Where The Recordings Live
Regulators measure recording retention in years: CMS wants Medicare sales calls for six, enrollment records for ten. Retention policies on the mounted archive hold each call exactly that long, and clear it when the clock runs out.
The Compliance Pull, Self-Served
A complaint or audit gets answered by the person who owns it: sign in through SSO, browse by date and queue, play the call, pull the file. The access itself lands in the audit log.
Recordings Shared Without Bucket Keys
Counsel, adjusters, and regulators get calls through expiring, governed links or a scoped folder per matter. No cloud credentials change hands, and every download is on the record.
The Archive Filed The Way You Search
Automations refile arriving recordings by line of business, team, or campaign, so the structure matches how QA and compliance actually look for calls, not how the platform happened to write them.
The Transfer That Silently Stopped
A custom-storage feed that stops mid-month is a retention gap growing quietly. Delivery monitoring knows the recording cadence and flags the first expected drop that doesn’t arrive.
What The Recording Archive Needs
The layer between the recording bucket and the auditor.
Talkdesk Writes To Your Bucket
Custom storage points Talkdesk at your own AWS S3 or Azure container, and each recording transfers asynchronously as it’s produced. That configuration stays exactly as Talkdesk designed it.
Files.com Mounts What Talkdesk Wrote
A Remote Server Mount presents the recording bucket as Files.com folders: nothing copied, nothing moved, the bytes staying in your cloud account and region.
Access For The People Who Answer
Per-folder permissions scope QA, compliance, and legal to exactly their reach, with SSO carrying identity from your directory.
No Custom Storage? Sync Instead
Estates still on Talkdesk-hosted storage can build the owned archive by scheduled collection, landing recordings in Files.com or your own bucket on a cadence, under the same retention and audit controls.
“Files.com's strengths are simplicity, ease of use, and the cloud connectors. We don't have to invent custom infrastructure for every partner.”
Tommy Chapley
Senior Software Engineer, Equifax
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
Regis Litre
Chief Information Officer, Rag & Bone
“Files.com is robust and scales to a large enterprise. We get multiple files per minute, per second — and we're a 24/7 organization, so everything has to always be up.”
Nelson Miranda
Sr. Systems Engineer, Spirit Airlines
Files.com With Talkdesk FAQ
What compliance and IT teams ask most when archiving Talkdesk recordings.
Recordings leave Talkdesk through custom storage, which transfers each one asynchronously into your own AWS S3 or Azure bucket as it’s produced. The Recordings API and CSV exports carry per-call URLs. Files.com mounts the custom-storage bucket and turns it into a working archive.
Files.com makes the bucket an archive. The transfer only fills it. The mount adds browsable SSO access, per-folder permissions, retention enforcement, governed sharing, and an audit log of every touch through the archive, with the bytes never leaving your cloud account.
Retention runs by the book of business. CMS requires Medicare marketing and sales calls retained six years and enrollment records ten. Insurance and financial-services obligations commonly run a decade. Retention policies enforce the applicable clock per folder.
The person who owns the request answers it in Files.com: sign in through SSO, browse by date, queue, or the line-of-business filing your Automations applied, play the call, pull the file. The access itself is recorded in the audit log.
Yes. Files.com shares recordings through expiring, governed links or a scoped folder per matter, with no bucket credentials handed out and every download logged.
Yes. Files.com Automations refile arriving recordings by team, campaign, or line of business, so the archive matches how your people search instead of how the platform writes.
Files.com delivery monitoring knows the cadence and alerts on the first expected drop that doesn’t arrive, closing the retention gap the day it opens instead of at the next audit.
No. With the mounted-bucket pattern, the bytes stay in your S3 or Azure storage, in your region. Files.com is the access and governance surface over storage you already control.
Yes. Recordings get encryption in transit and at rest, least-privilege access through SSO, and a complete access log. Where calls carry PHI, Files.com signs a pre-approved HIPAA BAA, included with Files.com Enterprise.
Files.com replaces the cloud console as a compliance tool: engineers fetching signed URLs one call at a time, CSV exports passed around for their link columns, and no record of who listened. The transfer keeps running; the archive gets a real front end.
An Archive, Not Just A Bucket
Your Talkdesk recordings, mounted and governed: retention enforced, pulls self-served, every access on the record.
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