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Files.com vs. ShareFile

Secure Sharing Plus Managed File Transfer, At One Flat Price

Files.com does the secure-sharing job ShareFile is bought for — on your own domain, at a flat price instead of per seat — and adds the managed file transfer half ShareFile can’t. ShareFile is built for people sharing documents: client portals, e-signature, data rooms. It has no SFTP, no partner workflows, and no system-to-system automation. Files.com carries the branded sharing and the machine-to-machine transfer — every protocol, partner channels, automation, and a protocol-grade audit trail — on one platform. Used by 4,000+ organizations and #1 in Gartner Peer Insights for managed file transfer.

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What ShareFile Is — And Where It Stops

ShareFile is an EFSS product — enterprise file sync and share. It does the human-to-human document job well: client portals, request-a-file links, e-signature, virtual data rooms, and the accounting, legal, and HR workflows built around them. For a team whose whole need is collecting and sharing documents with people, that is a real product.

It was never built for managed file transfer. There is no SFTP. The only protocol path is a deprecated implicit-FTPS mode capped at a handful of connections. There is no partner-channel model, no automation that fires when a file arrives, and no format-aware transformation for the EDI and data feeds a real MFT workload carries. ShareFile handles the human half and stops there.

Files.com is built for the half ShareFile leaves on the table. It serves real SFTP, FTPS, and FTP endpoints and AS2 for trading partners, runs automation and transformation on arrival, and keeps a protocol-grade audit trail — alongside the share links and inboxes for the human side. One platform, both halves.

Where Files.com Wins

The Sharing Job You Came For — On Your Own Domain

Everything ShareFile is bought for — a branded client portal, secure share links, request-a-file inboxes, and granular permissions — Files.com does too, on your own domain. ShareFile only gives you a yourcompany.sharefile.com subdomain; it can’t serve the portal from your own URL. Even the Outlook add-in — the feature ShareFile is best known for — is here: send attachments as secure, revocable share links without leaving Outlook. (E-signature is the one thing ShareFile does that Files.com doesn’t — if that is the core need, ShareFile fits it.)

Real SFTP, Not A Deprecated FTPS Bolt-On

ShareFile has no SFTP. The only protocol path is implicit FTPS, a deprecated mode, and it caps at a handful of connections, nowhere near a partner-facing transfer endpoint. Files.com is built on SFTP, FTPS, FTP, and WebDAV as first-class protocols, plus AS2 for trading partners. Your partners connect the way they already do.

System-To-System, Not Just Person-To-Person

ShareFile is built for people sharing documents. Files.com is built for systems exchanging files: automations that fire when a partner uploads, partner workflows with a folder and credentials per counterparty, and transformation of the EDI, CSV, and JSON those feeds carry. That is the half of the workload ShareFile was never built to run.

One Platform For Both Halves Of The Workload

ShareFile is now owned by Progress, the same company that owns MOVEit. So the vendor’s own answer to “we need document sharing and managed file transfer” is two products, with two audit trails and two bills. Files.com does the human-to-human sharing and the system-to-system MFT on one platform, with a single audit trail and one identity model.

A Security Record That Holds Up

ShareFile markets secure sharing, but its Storage Zones Controller shipped a critical vulnerability, CVE-2023-24489 (CVSS 9.8), that was exploited in the wild and added to CISA’s Known Exploited Vulnerabilities catalog. Files.com has run as a managed cloud platform for 15 years with zero breaches, on infrastructure we patch so you don’t.

A Platform Price, Not A Per-Seat Climb

ShareFile prices per user — roughly $16.50 to $26 per user per month on annual billing, with a three-seat minimum — so a real team runs into thousands a month, and you would still need a second product for the MFT half. Files.com publishes a flat platform price ($199/month Starter, $499/month Power) that covers both the human sharing and the system-to-system transfer and doesn’t climb per seat.

“Our previous solution was on-prem, so we had to allow a third-party vendor onto the entirety of our network. What’s great with Files.com is that this isn’t the case. Everything is being handled at the cloud-based level, whether it’s inbound or outbound on our network.”
Nelson Miranda, Spirit Airlines
Nelson Miranda
Sr. Systems Engineer, Spirit Airlines
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Files.com Vs. ShareFile FAQ

What buyers ask most when comparing Files.com to ShareFile.

The Decision

ShareFile is a capable document-sharing tool, and for e-signature and client document collection in accounting or legal it has features Files.com doesn’t. But it has no SFTP, no partner workflows, and no system-to-system automation. And it now belongs to the same company that sells you MOVEit for the half ShareFile can’t do. If your workload is managed file transfer, choose the platform built for it, with a clean security record and one bill for both halves.

Run The MFT Half ShareFile Can’t

Real SFTP, partner workflows, automation, and a protocol-grade audit trail — with the human sharing surface on the same platform, from one vendor with 15 years and zero breaches. Start a free trial or talk to our team.

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