Files.com is the file infrastructure software companies ship instead of building: customer data intake, support-diagnostic collection, and release distribution, embedded in your product and driven by API. 4,000+ organizations trust Files.com.
No pushy sales process
Real companies. Real file flows. Real results.
When your product runs on customer data, the intake tier gates revenue: every new customer starts by handing over files, onboarding SLAs ride on it, and a public upload surface is a standing security obligation for as long as it exists. The companies most capable of building it themselves keep deciding not to.
Files.com is the buy side of build-versus-buy, with the whole platform already assembled: per-customer isolation, write-only and zero-standing-credential patterns your security team will actually approve, mounts that keep the bytes in your own buckets, a full API to drive it all as code, and a branded domain that reads as your product, because it is.
Two jobs recur across software companies on Files.com: a per-customer file intake provisioned from your own product, and diagnostics and backups collected from customers into support cases. Vendors also publish releases, patches, and firmware for customers and devices to download from a site on their own domain.
SaaS vendors, infrastructure companies, MSPs, and data platforms each run a different exchange. These are the ones Files.com carries in production every day.
Every new customer starts by handing over data. A branded, per-customer SFTP endpoint provisioned by API or Terraform turns onboarding into a folder, a credential, and a routing rule, so the intake tier stops capping how fast you sign customers.
Multi-gigabyte logs and disk images arrive from strangers mid-outage. Files.com takes them in with write-only credentials, per-ticket ephemeral accounts, and browser or SFTP, on a branded domain their firewall team will actually allowlist.
Installers, patches, and firmware go out through branded share links and scoped accounts. These are the payloads mail filters and USB policies exist to block, delivered anyway, with every download logged.
Remote Server Mounts put the endpoint in front of your own S3, GCS, or Azure buckets: the InfoSec requirement that the transfer vendor never hold the bytes, satisfied by architecture.
Long-tail partners who can’t use your API still deliver by file. Scheduled syncs poll their servers, so your engineering builds every interface against one reliable surface instead of hundreds of partner endpoints.
Per-customer buckets, regional child sites, and per-folder storage regions enforce the data-residency and isolation clauses your enterprise contracts carry. Customer A can never see customer B, provably.
Files.com drives and is driven by the modern stack: Amazon S3, Google Cloud Storage, and Azure Blob mounted in place; identity from Okta or Entra ID with SCIM; webhooks into your ticketing and orchestration; audit events into your SIEM; and Terraform declaring all of it across dev, test, and prod.
The self-hosted SFTP fleet, the Lambda glue, the per-customer buckets built by hand — replaced by one platform your product provisions by API.
Dedicated, fully managed SFTP, FTPS, and FTP endpoints, with every protocol your partners already use. No servers to patch and no DMZ to maintain.Replaces IBM Sterling, GoAnywhere, MOVEit, Axway, AWS Transfer Family
See Cloud SFTP ServerBranded portals, secure share links, and request inboxes, plus co-editing for Office documents. Partners and customers get access with no account and nothing to install.Replaces Box, Dropbox, ShareFile, Egnyte
See CollaborationMove files up to 5 TB at full speed over any distance, with chunked, resumable transfers on standard protocols and custom UDP acceleration in the Agent.Replaces IBM Aspera, Signiant
See Fast TransfersTrigger on a file arriving, a schedule, or an event, then route, convert, and notify, with retries and alerts built in. The reliable replacement for the scripts and cron jobs nobody wants to own.Replaces fragile custom scripts and cron jobs
See AutomationsReshape files inline as they move: convert formats and pull fields out of EDI, HL7, XML, JSON, and CSV, so downstream systems get exactly what they expect.Replaces hand-built parsing and conversion scripts
See Transform & ExtractNative apps for Windows, macOS, iOS, and Android mount your cloud storage as a local drive, so you can retire aging file servers and NAS without changing how people work.Replaces NetApp, Nasuni, aging NAS, Windows file servers
See File Server ReplacementEvery capability runs on one platform — SOC 2 Type II certified, HIPAA BAA available, with a complete audit trail on every action.
SOC 2 Type II audited, 15+ years in production, and the evidence package your customers’ vendor reviews consume directly.
Independently audited, every year.
Certified under FedRAMP 20x at Class A, with Class B in progress.
BAA and DPA available, with EU and regional data residency.
AES-256 at rest, TLS 1.2 and 1.3 in transit.
SAML SSO, SCIM provisioning, MFA, and granular role-based access.
Every action logged immutably and streamed to your SIEM.
No Level 1 runaround, no script, no callback queue. When something breaks, you reach a seasoned file transfer expert who can actually fix it.
Talk to file transfer experts who understand how you work.
A dedicated Customer Engineer and a step-by-step plan — most teams are live within five business days.
Enterprise Support is a real relationship, not a faster queue. Enterprise Support customers run Files.com around the clock as critical infrastructure, and we’re there when something can’t wait until Monday morning.
See Enterprise Support“Great REST API for automating everything, well documented. Every SFTP use case we have is covered, with encryption end-to-end.”
“The one-time file upload links, one-time file download links, and the management UI make my work easier and more efficient — they make it easier to gather and share sensitive documents in a secure way.”
“A security-first approach, granular permission model, and detailed audit logging. Easy to enforce least-privilege access across multiple sites.”
What engineering and platform teams ask most when evaluating Files.com.
Yes. Files.com ships as a white-labeled, API-provisioned file exchange inside your product: a customer-facing SFTP exchange embedded in a SaaS platform, or per-tenant SFTP over your own cloud storage buckets. Files.com provides the API, SDKs, and branded surfaces. The product experience around them is yours to build.
Yes. Remote Server Mounts front your own S3, GCS, or Azure storage, so Files.com is the protocol surface, access control, and audit layer while the bytes stay in accounts you own. For S3, access runs on short-lived STS role assumption instead of long-lived keys. Customers have moved clouds entirely (AWS to GCP) without their own customers changing a single endpoint.
Files.com ships a full REST API, seven SDKs, a CLI, webhooks, and a Terraform provider. Customers run per-ticket ephemeral SFTP users created and destroyed by their support workflow, hundreds of Terraform-provisioned intake forms, and folder trees built by their own application code.
Yes. Files.com runs the channel under your own custom domain, on dedicated IPs a customer’s security team can allowlist once. Enterprise networks block generic file-sharing domains as a category, and your own domain isn’t in it. For support intake, offering browser upload and SFTP side by side covers the environments where one or the other is blocked.
Yes. Files.com clears enterprise vendor security reviews with SOC 2 Type II, penetration-test evidence, and a 15+ year record that customers put directly into their own reviews and certifications. One software company’s annual vendor security review has cleared Files.com five years running on its SOC 2 attestation and security documentation.
4,000+ organizations run mission-critical file transfer on Files.com. Talk to our team or validate the technology on a 7-day free trial.
No pushy sales process