Files.com is the file exchange layer logistics runs on: order files into the warehouse, settlement files on next-day deadlines, and partner endpoints that outlive every server behind them. 4,000+ organizations trust Files.com.
No pushy sales process
Real companies. Real file flows. Real results.
Strip away the trucks, and much of logistics is a file transfer with a deadline: the load file that reaches the grocery DC three times a day, the truck manifest that feeds tonight’s dispatch, the deposit report that drives tomorrow’s settlement. And the defining constraint is that the connection details live in other companies’ IT departments. A 3PL cannot update a single counterparty’s configuration on their behalf, so the server carrying those connections can never be replaced by decree, only outlived.
Files.com gives the exchange an endpoint that outlives any server behind it: your own branded domain and dedicated IPs that partner firewalls approve once, AS2 under your own certificates, automations that fire on the file itself, and a timestamped audit record that settles delivery disputes with a lookup. All of it migrates one workload at a time, because in this industry nobody does a flag-day cutover.
The shipper, carrier, and 3PL exchange itself, manifests out and tracking back, runs as order and shipment file exchange on Files.com.
3PLs, carriers, shippers, and transportation networks each run a different exchange. These are the ones Files.com carries in production every day.
Customer ERPs drop orders into isolated inbound folders, and confirmations flow back for the ERP to collect. Automations route each customer’s files into the warehouse system, because goods move when files move.
The connection details live in other companies’ IT departments, so migration means a branded domain, a DNS change, and parallel running. One global supply-chain operator moved 460 partner connections to close a data center; another moved ~200 partner accounts off MOVEit Cloud with no URL rewritten.
Deposit reports, payroll, and billing files carry hard external clocks. Event-triggered Automations fire on the file itself, not on a schedule that guesses when it lands, and the credits post the next business day. And when an expected file misses its window, Files.com alerts you before the deadline does.
Retail EDI moves over built-in AS2: your certificates, your MDN receipts, and provable fault attribution. A two-person team runs what a hosted EDI supplier used to, and a failing partner connection stops being an unanswerable dispute.
Prove a file never arrived, prove exactly when it did, prove whose endpoint is broken. The audit trail is a commercial instrument in a business of disputed shipments, and it’s searchable by filename and user.
Half the accounts on a logistics site are unattended server-to-server connections. Files.com gives them SSH keys, IP allow-lists, scoped credentials, and burst tolerance for the polling jobs that hit every few minutes.
Files.com moves files between the systems logistics already depends on: WMS platforms like Infor, ERPs including SAP and Oracle, Workday and ADP on the people side, and customs and trade-zone documentation flows. Identity comes from Microsoft Entra ID or Okta with SCIM, logs stream to your SIEM, and storage mounts in place, so your files stay in the bucket you already own: Amazon S3, Azure Blob, or the on-prem systems reached outbound-only via the Agent.
The partner-facing server, the hosted EDI supplier, the decrypt scripts, and the ShareFile workaround — replaced by one platform run by teams as small as one.
Dedicated, fully managed SFTP, FTPS, and FTP endpoints, with every protocol your partners already use. No servers to patch and no DMZ to maintain.Replaces IBM Sterling, GoAnywhere, MOVEit, Axway, AWS Transfer Family
See Cloud SFTP ServerBranded portals, secure share links, and request inboxes, plus co-editing for Office documents. Partners and customers get access with no account and nothing to install.Replaces Box, Dropbox, ShareFile, Egnyte
See CollaborationMove files up to 5 TB at full speed over any distance, with chunked, resumable transfers on standard protocols and custom UDP acceleration in the Agent.Replaces IBM Aspera, Signiant
See Fast TransfersTrigger on a file arriving, a schedule, or an event, then route, convert, and notify, with retries and alerts built in. The reliable replacement for the scripts and cron jobs nobody wants to own.Replaces fragile custom scripts and cron jobs
See AutomationsReshape files inline as they move: convert formats and pull fields out of EDI, HL7, XML, JSON, and CSV, so downstream systems get exactly what they expect.Replaces hand-built parsing and conversion scripts
See Transform & ExtractNative apps for Windows, macOS, iOS, and Android mount your cloud storage as a local drive, so you can retire aging file servers and NAS without changing how people work.Replaces NetApp, Nasuni, aging NAS, Windows file servers
See File Server ReplacementEvery capability runs on one platform — SOC 2 Type II certified, HIPAA BAA available, with a complete audit trail on every action.
SOC 2 Type II audited, HIPAA BAA available, 15+ years in production, and geo-blocking enforced as policy: the posture your shippers’ security reviews expect.
Independently audited, every year.
Certified under FedRAMP 20x at Class A, with Class B in progress.
BAA and DPA available, with EU and regional data residency.
AES-256 at rest, TLS 1.2 and 1.3 in transit.
SAML SSO, SCIM provisioning, MFA, and granular role-based access.
Every action logged immutably and streamed to your SIEM.
No Level 1 runaround, no script, no callback queue. When something breaks, you reach a seasoned file transfer expert who can actually fix it.
Talk to file transfer experts who understand how you work.
A dedicated Customer Engineer and a step-by-step plan — most teams are live within five business days.
Enterprise Support is a real relationship, not a faster queue. Enterprise Support customers run Files.com around the clock as critical infrastructure, and we’re there when something can’t wait until Monday morning.
See Enterprise Support“Our previous solution was on-prem, so we had to allow a third-party vendor onto our entire network. With Files.com that isn't the case — everything is handled at the cloud-based level, whether it's inbound or outbound.”
“Files.com is a secure and easy-to-set-up product with multiple integration options for on-premise servers or any of the public cloud servers. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently.”
“Phenomenal technical support — I can always get a quick answer when I need one. Combined with a platform that just runs.”
What logistics and supply-chain IT teams ask most when evaluating Files.com.
Yes. Files.com takes over your existing hostname as a custom domain, so the address your partners connect to never changes. The old and new systems run in parallel while you migrate, and partners change at most a credential, and usually nothing at all, even across hundreds of partner accounts and automation jobs.
Yes. Files.com imports your existing SSH host key, in RSA, DSA, ECDSA, or Ed25519 form, so a migration never trips the key-mismatch warning in a partner’s pinned configuration. Partners connect to the same hostname and see the same key they always have.
Yes. Files.com imports password hashes directly, in PBKDF2, MD5, SHA1, SHA256, SHA512, and DES formats, so partners keep the passwords they already use and nobody fields hundreds of reset requests during a cutover. For one enterprise migration, Files.com engineers reverse-engineered a legacy server’s proprietary hash format so every account imported on schedule.
Files.com Customer Engineering runs the migration with you, through the five-day onboarding engagement included on every plan. Old and new systems run in parallel, and workloads move over one at a time.
Yes. Files.com provides dedicated IP addresses that partner firewall teams can allowlist. Generic cloud services fail here: their egress addresses are randomized, and a grocery DC or a bank will never approve that. Fixed addresses go into the partner’s whitelist once and survive every change behind them.
Yes. AS2 is built into Files.com: you generate the certificates, receive signed MDN receipts, and onboard trading partners yourself, small team or not. A test transfer proves your own endpoint is healthy before you ever engage a partner about a failure.
Yes. Files.com Expectations define what correct delivery looks like for a recurring feed: which files, in which folder, by what deadline. When a window closes with the file missing, late, or malformed, Files.com opens an incident and routes alerts to email, webhooks, or your monitoring stack, so you hear about a missed settlement file before the counterparty does.
Yes. Files.com signs a HIPAA Business Associate Agreement, included with Files.com Enterprise, and transportation companies run PHI-bearing exchange in production under one, from Medicaid claim files arriving from hundreds of independent providers to benefits and leave-of-absence feeds. Public agencies also route FOIA responses through governed share links.
Yes. The Files.com Agent runs next to the SQL server, the HCM export, or the DMZ-scanned path and makes only outbound connections, so nothing inbound crosses the firewall and no firewall rule names a vendor. Existing scanning hops and one-way DMZ rules stay intact.
4,000+ organizations run mission-critical file transfer on Files.com. Talk to our team or validate the technology on a 7-day free trial.
No pushy sales process