Vendor EDI Without The Chargebacks
Purchase orders, invoices, and ASN confirmations move as EDI over AS2 or SFTP with acknowledgements that don’t vanish between hops, because a missed functional ack is a chargeback, not an IT ticket.
File Transfer And EDI For Retail
Files.com is the file exchange layer retail runs on: vendor EDI under retailer mandates, POS feeds that beat the opening bell, and design files crossing the Pacific with a forensic log. 4,000+ organizations trust Files.com.
No pushy sales process
Every protocol included
SOC 2 Type II audited
Live in minutes
4,000+ organizations rely on Files.com every day
Real companies. Real file flows. Real results.
The Next Vendor Costs A Folder, Not A Project
Retail file exchange is judged on two clocks: how fast a new trading partner comes online, and whether tonight’s files reach the stores before they open. A missed or malformed file is a chargeback or a delayed shipment. The calendar is unforgiving: from August to January half the year is a change freeze.
Files.com makes the exchange scale without adding infrastructure: a scoped account and folder per vendor on a portal that carries your brand at your own domain, AS2 included for the partners who mandate it, legacy FTP kept alive for the partners who can’t change, and Automations routing each vendor’s files into the ERP, OMS, and warehouse. Migrations run one counterparty at a time, scoped around the freeze, never through it. And delivery monitoring knows each feed’s cadence and raises an alert when a window closes without a file, so you hear about a missed PO before the chargeback does.
Retailers run order, inventory, and shipment file exchange with suppliers, carriers, and 3PLs on the same platform, one account and folder per partner. Multi-location operators collect POS and accounting files from every store into finance and BI the same way, and creative teams exchange artwork and proofs with agencies and printers through the same branded portal.
The Workflows Retail Actually Runs
Brands, store estates, grocers, restaurant groups, and dealer networks each run a different exchange. These are the ones Files.com carries in production every day.
POS And Store Feeds On The Opening Bell
Price updates, configs, and product imagery reach every store overnight and sales data flows back. Automations run the schedule, and a file that must reach stores before they open actually does.
E-Commerce Order Pipelines
Salesforce Commerce Cloud order files, inventory feeds, and product data route between the storefront, the OMS, and fulfillment on syncs and mounts: mission-critical hops that used to live on a server nobody owned.
Design Files Across The Pacific
Garment specs, CAD packages, and print artwork go to overseas factories and vendors on read-only scoped accounts with a forensic access log, because the plans are the product before the product exists.
Studio-Scale Creative Movement
Product photography is the storefront, and it breaks ordinary tools on size. Full-speed transfer moves whole shoots and entire seasons electronically, with files up to 5 TB. No more hard drives in the mail.
Vendors Who Only Have Email
Inboxes collect from suppliers who will never hold credentials, and expiring share links replace the WeTransfer account and the firewall hole it needed.
Retail Runs On Files.com
A Specialty Retailer Moved Critical Traffic Off Fortra Globalscape EFT Without Rewriting Integrations or Stopping Its Warehouse
A remote server mount let the retailer preserve live file paths while it cut POS, e-commerce, and warehouse workloads over one at a time.
Read The Story
A Womenswear Brand Feeds POS iPads in Hundreds of Stores Without Exposing Its Image Server
An outbound-only Files.com Agent keeps product imagery current across the retail estate and website while the source system remains inside the datacenter.
Read The Story
An Online Retailer Replaced ShareFile with Files.com as the SFTP Landing Zone Feeding Its Webshop
Files.com let the retailer keep its MuleSoft orchestration intact while giving growing product-data flows a business-critical landing zone in Europe.
Read The Story
Works With What Retail Already Runs
Files.com moves files between the systems retail already depends on: Salesforce Commerce Cloud order flows, Oracle and Dynamics 365 at the ERP layer, the dealer-management stacks of automotive retail (CDK, Reynolds & Reynolds), warehouse automation, and creative production tools like Salsify and Adobe Experience Manager at the file layer. MuleSoft and Boomi drive it in the middle, identity comes from Okta or Microsoft Entra ID, and storage mounts in place: Azure Blob, Amazon S3, or the NAS, so the design archive never has to move to be governed.
One Platform To Replace Your Whole File Stack
The DMZ FTP server, the MFT client, the WeTransfer accounts, and the script pile — replaced by one platform that survives Halloween.
Cloud SFTP, FTP & MFT Server
Dedicated, fully managed SFTP, FTPS, and FTP endpoints, with every protocol your partners already use. No servers to patch and no DMZ to maintain.Replaces IBM Sterling, GoAnywhere, MOVEit, Axway, AWS Transfer Family
See Cloud SFTP ServerFile Sharing & Collaboration
Branded portals, secure share links, and request inboxes, plus co-editing for Office documents. Partners and customers get access with no account and nothing to install.Replaces Box, Dropbox, ShareFile, Egnyte
See CollaborationFast File Transfer & Acceleration
Move files up to 5 TB at full speed over any distance, with chunked, resumable transfers on standard protocols and custom UDP acceleration in the Agent.Replaces IBM Aspera, Signiant
See Fast TransfersAutomation & Workflows
Trigger on a file arriving, a schedule, or an event, then route, convert, and notify, with retries and alerts built in. The reliable replacement for the scripts and cron jobs nobody wants to own.Replaces fragile custom scripts and cron jobs
See AutomationsData Transformation & Format Conversion
Reshape files inline as they move: convert formats and pull fields out of EDI, HL7, XML, JSON, and CSV, so downstream systems get exactly what they expect.Replaces hand-built parsing and conversion scripts
See Transform & ExtractDesktop Drive & File Server Replacement
Native apps for Windows, macOS, iOS, and Android mount your cloud storage as a local drive, so you can retire aging file servers and NAS without changing how people work.Replaces NetApp, Nasuni, aging NAS, Windows file servers
See File Server ReplacementEvery capability runs on one platform — SOC 2 Type II certified, HIPAA BAA available, with a complete audit trail on every action.
Security And Compliance, Built In
SOC 2 Type II audited, 15+ years in production, and the geo-blocking, MFA, and credential-rotation controls a publicly traded retailer’s security team expects.
SOC 2 Type II
Independently audited, every year.
FedRAMP Certified
Certified under FedRAMP 20x at Class A, with Class B in progress.
HIPAA & GDPR
BAA and DPA available, with EU and regional data residency.
Encrypted End To End
AES-256 at rest, TLS 1.2 and 1.3 in transit.
SSO, SCIM & MFA
SAML SSO, SCIM provisioning, MFA, and granular role-based access.
Complete Audit Trail
Every action logged immutably and streamed to your SIEM.
Every Support Request Reaches A Senior Engineer
No Level 1 runaround, no script, no callback queue. When something breaks, you reach a seasoned file transfer expert who can actually fix it.
All-Engineer Support Desk
Talk to file transfer experts who understand how you work.
- Replies in under an hour
- Talk straight to engineers
- We watch for problems
- We own the escalation
Onboarding Services
A dedicated Customer Engineer and a step-by-step plan — most teams are live within five business days.
- Migration planning
- Help on go-live day
- Workflow tuning
- Training for your team
Enterprise Support
Enterprise Support is a real relationship, not a faster queue. Enterprise Support customers run Files.com around the clock as critical infrastructure, and we’re there when something can’t wait until Monday morning.
See Enterprise Support“Files.com just works. User maintenance is a non-issue with auto deprovisioning, and connecting with external partners has gotten dramatically simpler.”
Javier Sullivan
Senior Manager of IT Production & Product Development, Marc Jacobs
“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”
Regis Litre
Chief Information Officer, Rag & Bone
“Our FTP and SFTP protocols now run consistently without manual intervention. Fewer and fewer issues of files not going where they're supposed to.”
Kris West
IT Support & Services Operations Manager, Daniel's Jewelers
How Retailers Publish Product Data
Inbound EDI is half the job. The other half is the catalog, price and inventory data a retailer has to get out to every channel, store and device.
Catalog Feeds To Shopping And Affiliate Networks
Product, price and inventory files are written once by the commerce platform and picked up on schedule by advertising, affiliate and marketplace platforms from their own folders, so a stale feed on one channel is one folder’s log rather than a mystery.
A Branded Endpoint Per Reseller
Each reseller, distributor and marketplace partner gets its own SFTP folder on your domain to pull the catalog and push orders back, so onboarding a channel is a folder and a credential. The channel roster grows without the integration team growing with it.
Stores And Devices Pulling Pricing Automatically
Store systems, label scales and in-store devices fetch price and item files from a central folder on a schedule, over the plain FTP many of them still speak, with each location isolated and each pull logged.
Item Master From On-Premises To Delivery Partners
Price and item-master files that live on an on-premises server reach delivery partners over SFTP through the Agent, with no inbound firewall rule and no lag between the file the store sees and the one the partner gets.
Retail File Transfer FAQ
What retail IT and EDI teams ask most when evaluating Files.com.
Yes. AS2 is built in, the protocol large retail trading partners mandate, alongside SFTP and FTP for the vendors on older stacks. Live order and EDI channels with vendors and warehouses run this way in production, migrated off legacy MFT one partner connection at a time.
Yes. Files.com replaces GoAnywhere and IBM Sterling in retail estates with AS2, SFTP, and FTPS built in, Automations in place of the scheduler jobs, and trading partners keeping the addresses and credentials they already have.
That’s how retail migrations on Files.com actually run: scoped around the change freezes, one counterparty at a time, with the old system in parallel. Supply chains of hundreds of overseas vendors have moved in weeks, not the quarters the project plan assumed.
No. Backward compatibility is a revenue requirement in retail, and Files.com treats it that way: FTP, FTPS, and SFTP side by side, optional legacy cipher support for the counterparty whose client can’t be upgraded, and preserved folder shapes, so a hundred trading partners keep sending exactly the way they always have.
Files.com routes each vendor’s files into the ERP through Automations: a file landing in the vendor’s folder moves to the landing zone your ERP polls, on-premises through the outbound-only Agent or in cloud storage through mounts. The same path runs in reverse for outbound POs and price files.
Files.com’s delivery monitoring knows each feed’s cadence and raises an alert when a window closes without a file. You set the schedule per feed, nightly POS close or weekly settlement, and Files.com flags the miss the moment the window shuts, not the morning after.
Yes. Shared rails without shared data. Child sites, per-brand domains, and isolated Workspaces run a house-of-brands on one platform: each brand walled off from the others, with security, DR, and data-classification reviews cleared once for the whole estate.
The exchange absorbs it. Acquired vendor estates move account by account onto the standing platform, and divestitures hand off terabyte-scale archives through the same governed surface. One national dealership group runs recurring divestitures through Files.com, with native in-place unzip prepping a terabyte-scale archive handoff in minutes.
Create an account per partner on your Files.com site, scoped to a folder that an automation fills with the current catalog, price and inventory files. Partners pull on their schedule over SFTP or through a branded portal, see only their folder, and every pull is logged. The partner onboarding portal is the same setup at scale.
Yes. A publicly hosted file or a live share link on Files.com keeps the same URL when the file behind it is replaced, so a weekly catalog export lands at the same address every time and partners’ fetch jobs never change.
Each store’s system, scale or device connects to its own folder on Files.com with credentials set once, over SFTP or plain FTP, and picks up the files the merchandising system drops there. Automations distribute the nightly file to every store folder, and file-delivery monitoring flags the store that did not pull.
Run Your Retail File Exchange On Files.com
4,000+ organizations run mission-critical file transfer on Files.com. Talk to our team or validate the technology on a 7-day free trial.
No pushy sales process