Can Files.com handle retail EDI and AS2 vendor requirements?

Yes. AS2 is built in — the protocol large retail trading partners mandate — alongside SFTP and FTP for the vendors on older stacks. SPANX runs live order and EDI channels with vendors and warehouses on Files.com, moved off MOVEit one partner connection at a time.

Can we migrate during the year without touching peak season?

That’s how retail migrations on Files.com actually run: scoped around the change freezes, one counterparty at a time, with the old system in parallel. Spencer Gifts moved Spirit Halloween’s design supply chain — 350 overseas vendors — in three weeks against a project quoted at over a year, and its order backbone weeks before 500 stores opened.

Our vendors use ancient FTP clients. Do they have to upgrade?

No. Backward compatibility is a revenue requirement in retail, and Files.com treats it that way: FTP, FTPS, and SFTP side by side, legacy cipher support scoped per account where a counterparty needs it, and preserved folder shapes — so a hundred trading partners keep sending exactly the way they always have.

Can each brand in our portfolio stay separate?

Yes — shared rails without shared data. Child sites, per-brand domains, and isolated per-user storage run a house-of-brands on one platform: LVMH Fashion Group Asia runs nine maisons on one site, each walled off, having cleared the group’s security, DR, and data-classification reviews once.

What happens when we acquire or divest a chain?

The exchange absorbs it. Acquired vendor estates move account by account onto the standing platform, and divestitures hand off terabyte-scale archives through the same governed surface — Penske Automotive runs recurring dealership divestitures through Files.com, with native in-place unzip prepping an 836 GB archive handoff in about 3 minutes.

File Transfer And EDI For Retail

Files.com is the file exchange layer retail runs on — vendor EDI under retailer mandates, POS feeds that beat the opening bell, and design files crossing the Pacific with a forensic log. 4,000+ organizations trust Files.com, including Barnes & Noble, Marc Jacobs, and SPANX.

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4,000 organizations rely on Files.com every day

Real companies. Real file flows. Real results.

The Next Vendor Costs A Folder, Not A Project

Retail file exchange is judged on two clocks: how fast a new trading partner comes online, and whether tonight’s files reach the stores before they open. A missed or malformed file is a chargeback or a delayed shipment — and the calendar is unforgiving, because from August to January half the year is a change freeze.

Files.com makes the exchange scale without adding infrastructure: a scoped account and folder per vendor, AS2 included for the partners who mandate it, legacy FTP kept alive for the partners who can’t change, Automations routing each vendor’s files into the ERP, OMS, and warehouse — and migrations that run one counterparty at a time, scoped around the freeze, never through it.

The Workflows Retail Actually Runs

Brands, store estates, grocers, restaurant groups, and dealer networks each run a different exchange. These are the ones Files.com carries in production every day.

Vendor EDI Without The Chargebacks

Purchase orders, invoices, and ASN confirmations move as EDI over AS2 or SFTP with acknowledgements that don’t vanish between hops — because a missed functional ack isn’t an IT ticket, it’s a chargeback.

POS And Store Feeds On The Opening Bell

Price updates, configs, and product imagery reach every store overnight and sales data flows back — Automations run the schedule, and a file that must reach stores before they open actually does.

E-Commerce Order Pipelines

Commerce Cloud order files, inventory feeds, and product data route between the storefront, the OMS, and fulfillment on syncs and mounts — mission-critical hops that used to live on a server nobody owned.

Design Files Across The Pacific

Garment specs, CAD packages, and print artwork go to overseas factories and vendors on read-only scoped accounts with a forensic access log — because the plans are the product before the product exists.

Studio-Scale Creative Movement

Product photography is the storefront, and it breaks ordinary tools on size. Full-speed transfer moves 50–500 GB shoot files and terabyte seasons electronically — no more hard drives in the mail.

Vendors Who Only Have Email

Inboxes collect from suppliers who will never hold credentials, and expiring share links replace the WeTransfer account and the firewall hole it needed.

Retail Runs On Files.com

Works With What Retail Already Runs

Files.com moves files between the systems retail already depends on: Salesforce Commerce Cloud order flows, Oracle and Dynamics 365 at the ERP layer, the dealer-management stacks of automotive retail (CDK, Reynolds & Reynolds), warehouse automation, and creative production tools like Salsify and Adobe Experience Manager at the file layer. MuleSoft and Boomi drive it in the middle, identity comes from Okta or Microsoft Entra ID, and storage mounts in place — Azure Blob, Amazon S3, or the design archive on the NAS that never has to move.

One Platform To Replace Your Whole File Stack

The DMZ FTP server, the MFT client, the WeTransfer accounts, and the script pile — replaced by one platform that survives Halloween.

Cloud SFTP, FTP & MFT Server

Dedicated, fully managed SFTP, FTP, and FTPS endpoints, with every protocol your partners already use. No servers to patch and no DMZ to maintain.Replaces IBM Sterling, GoAnywhere, MOVEit, Axway, AWS Transfer Family

See Cloud SFTP Server

File Sharing & Collaboration

Branded portals, secure share links, and request inboxes, plus co-editing for Office documents. Partners and customers get access with no account and nothing to install.Replaces Box, Dropbox, ShareFile, Egnyte

See Collaboration

Fast File Transfer & Acceleration

Move files up to 5 TB at full speed over any distance, with chunked, resumable transfers on standard protocols and custom UDP acceleration in the Agent.Replaces IBM Aspera, Signiant

See Fast Transfers

Automation & Workflows

Trigger on a file arriving, a schedule, or an event, then route, convert, and notify, with retries and alerts built in. The reliable replacement for the scripts and cron jobs nobody wants to own.Replaces fragile custom scripts and cron jobs

See Automations

Data Transformation & Format Conversion

Reshape files inline as they move: convert formats and pull fields out of EDI, HL7, XML, JSON, and CSV, so downstream systems get exactly what they expect.Replaces hand-built parsing and conversion scripts

See Transform & Extract

Desktop Drive & File Server Replacement

Native apps for Windows, macOS, iOS, and Android mount your cloud storage as a local drive, so you can retire aging file servers and NAS without changing how people work.Replaces NetApp, Nasuni, aging NAS, Windows file servers

See File Server Replacement

Every capability runs on one platform — SOC 2 Type II certified, HIPAA BAA available, with a complete audit trail on every action.

Security And Compliance, Built In

SOC 2 Type II audited, zero breaches in 15+ years, and the geo-blocking, MFA, and credential-rotation controls a publicly traded retailer’s security team expects.

SOC 2 Type II

Independently audited, every year.

HIPAA & GDPR

BAA and DPA available, with EU and regional data residency.

Encrypted End To End

AES-256 at rest, TLS 1.2 and 1.3 in transit.

SSO, SCIM & MFA

SAML SSO, SCIM provisioning, MFA, and granular role-based access.

Complete Audit Trail

Every action logged immutably and streamed to your SIEM.

Annual Penetration Testing

Third-party tests across the whole platform.

See Our Compliance Center

Every Support Request Reaches A Senior Engineer

No Level 1 runaround, no script, no callback queue. When something breaks, you reach a seasoned file transfer expert who can actually fix it.

All-Engineer Support Desk

Talk to file transfer experts who understand how you work.

Replies in under an hour
Talk straight to engineers
We watch for problems
We own the escalation

See How Support Works

Onboarding Services

A dedicated Onboarding Architect and a step-by-step plan — most teams are live within five business days.

Migration planning
Help on go-live day
Workflow tuning
Training for your team

See How Onboarding Works

Enterprise Support

Enterprise Support is a real relationship, not a faster queue. Enterprise Support customers run Files.com around the clock as critical infrastructure, and we’re there when something can’t wait until Monday morning.

See Enterprise Support

“Files.com just works. User maintenance is a non-issue with auto deprovisioning, and connecting with external partners has gotten dramatically simpler.”

Javier Sullivan

Senior Manager of IT Production & Product Development, Marc Jacobs

“Files.com is versatile — it can manage many different situations from a single platform. We've consolidated multiple tools onto it.”

Regis Litre

Chief Information Officer, Rag & Bone

“Our FTP and SFTP protocols now run consistently without manual intervention. Fewer and fewer issues of files not going where they're supposed to.”

Kris West

IT Support & Services Operations Manager, Daniel's Jewelers

Retail File Transfer FAQ

What retail IT and EDI teams ask most when evaluating Files.com.

Run Your Retail File Exchange On Files.com

4,000+ organizations run mission-critical file transfer on Files.com. Talk to our team or validate the technology on a free trial.