Pricing and Plans

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Enterprise Connectivity Addon

The Enterprise Connectivity Addon enables inbound and outbound FTP, SFTP, and WebDAV connectivity on your Files.com site. Additionally it enables our Mount and Sync integrations to all the popular cloud and on-premise storage services.

Connectivity options can be combined in many ways. For example, you can connect via SFTP to a folder that is stored on Files.com and then synced to Amazon S3. Or you can connect via FTP to a folder that is hosted directly on Microsoft Azure. The possibilities are endless!

Power Plan Upgrade

  • Automations - Our built in no-code automation platform allows you to script complex automated processes without writing any code so you can build internal applications faster.
  • Power Security Features - Although all plans include Two-Factor Authentication (2FA), the Power plan adds additional controls around authentication and security, including the ability to mandate the use of 2FA, so you can comply with more complex security policies.
  • Webhooks - Sends real time events to any 3rd party system so you can build your own automations or integrate into any platform.
  • GPG Encryption - Allows you to provide your own encryption keys so you achieve a higher level of security.
  • Custom Domain - Use your own domain to access your Files.com site, even via enterprise connectivity options such as SFTP, so your customers see your brand, not ours.
  • Multi-Region - Unlock one additional storage region so your can build your site in a geographically-distributed manner. (Choose the Premier Plan upgrade to unlock all 7 storage regions.)
  • Faster Sync - Power sites get higher priority for Sync so files will sync to/from external sources within 15 minutes.
  • Single Sign On (SSO) - Integrate Files.com with any of the following identity providers so you don't have to manage your user accounts in a new place.
  • 5 Times The Usage Included - Comes with 5 TB of Usage (compared to 1 TB) and 250,000 API call soft limit per day (compared to 50,000) to support larger and heavier workflows. These limits accomodate 96% of our customers. (Our Premier and Enterprise plans provide discounted quotas above this range.)

Premier Plan Upgrade

  • Multi-Region - Access all 7 of our worldwide storage regions so your can build your site in a geographically-distributed manner.
  • Fastest Sync - Premier sites get the highest priority for Sync so files will sync to/from external sources within 5 minutes.
  • HIPAA Compliance with BAA - Files.com will sign a Business Associate Agreement (BAA) so you can legally use Files.com for uses that involve PHI (Protected Health Information) under HIPAA.
  • Service Level Agreement (SLA) - Industry Leading SLA provides a cash refund if we fail to hit our uptime target of 99.9%, so you know we're incentivized to keep your site running.
  • 2 Staging Sites - Get two additional full featured Files.com sites to use for development, testing, or as a sandbox site so you never have to test against your production environment.
  • Ability To Upgrade to 24/7 Support Pager Access - For an additional fee, get the ability to page our highest tier Engineers 24/7 to ensure that you are our first priority if anything goes wrong, even at 3am.
  • Priority Feature Development - Your feature requests will be considered ahead of any other customer's requests, and for an additional fee, we will commit to specific delivery timelines for new feature requests.
  • Legacy Cipher/Browser Compatibility - This capability allows you to support outdated client versions so you can switch to Files.com without having to upgrade anything on your side.
  • Twice as much Usage and 8x as many API Calls - Comes with 10 TB of Usage (compared to 5 TB) and 2,000,000 API call soft limit per day (compared to 250,000) to accomodate even the heaviest workflows. These limits accomodate 99% of our customers (contact us for discounted Enterprise pricing above this range.)

Estimated Total

$
0
per month
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1,000 GB Usage Included

Contact Us For Usage Volume Discounts

Collaboration, Automation, and Integration

Core features available in every plan:

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Modern web app for desktop and mobile
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Desktop app for macOS and Windows
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API and SDKs for popular programming languages
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Granular Permissions and Access Delegation
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Inboxes for Public Uploads
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Localized into 8 Global Languages
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Site-wide search your files
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In-app image and video previews
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Custom Branding and White Labelling

Security and Compliance

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Multi-factor authentication
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Encryption at rest and in-flight
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Password-protected and expiring Share Links
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File and Folder Permissions
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Data Locality
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GDPR Data Processing Addendum (DPA)
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EU-US Privacy Shield

7-Day Absolutely Free Trial

We know that Files.com may end up replacing multiple services in your business, and we imagine that you probably want to give Files.com a try for yourself before you go canceling your other services.

So, we're offering, for a limited time, a free trial of Files.com for 7 days.

We're giving you this trial because we want you to see exactly how easy it is to set up and use Files.com. There’s no catch, and there’s no need to provide any billing information.

And even once you become a paying customer, your investment is completely risk free because of our...

100% Money Back Guarantee

We’re so confident you’ll love Files.com, we guarantee it before and after you sign up.

Use our service for 30 days, and if you’re not 100% satisfied, just contact us and we’ll give you a prompt and courteous refund of your full purchase price.

If you purchased an annual plan and want to cancel after 30 days, you can still cancel at any time and receive a prorated refund of the unused contract length.

Unlike our competitors, Files.com is never pushy about locking you into long-term contracts. We only want your business if we’ve earned it and continue to earn it every single day.

Detailed Feature Comparison

Monthly Price Per User
Starter$10

per month

per user

Power$15

per month

per user

Premier$20

per month

per user

Minimum User Commitment

You must commit to at least this many users. Use the calculator at the top of this page for a total cost estimate. Discounts are available above 50 users.

5
20
50
Monthly Usage Included

Additional usage starts at $0.10/GB, with substantial volume discounts available.

1 TB
5 TB
10 TB
Daily API Request Limit

This is the maximum number of requests to our server that can be made per day before you will be asked to upgrade to the next plan level. This is a soft limit, not a hard limit, meaning that you will not be penalized for transient spikes. To provide more context, the Power plan limit of 250,000 is enough for 96% of our customers and the Premier plan limit of 2,000,000 is enough for 99% of our customers.

50,000
250,000
2,000,000
File Transfer and Integrations
Modern Desktop and Mobile web interface with fast parallel upload and download support
Desktop apps for macOS and Windows

Install on as many computers as you'd like.

REST API so you can build custom integrations
SDKs for Java, .NET, JavaScript, Ruby, PHP, Python, Go
Zapier Integration (integrates hundreds of third-party services)
Share files and folders publicly via a static URL (Web Hosting)
Share files and folders publicly via access-limited Share Links
Share link password security and link expiration controls
Inboxes (Request files from others)
Webhooks (notify other systems when events occur)
Full support for FTP, SFTP, and WebDAV
Requires $199.00/mo Enterprise Connectivity Addon
Requires $199.00/mo Enterprise Connectivity Addon
Pair of Dedicated IP Adresses (required for some Enterprise use cases)
Custom SMTP for Outbound E-Mail (required for some Enterprise use cases)
Mount and Sync Other Cloud Providers
Mount or Sync OneDrive, Box, Dropbox, AWS S3, Azure Blob Storage, Google Cloud Platform, Rackspace, Backblaze B2, Wasabi, or Remote FTP/SFTP/WebDAV Servers
Requires $199.00/mo Enterprise Connectivity Addon
Requires $199.00/mo Enterprise Connectivity Addon
Sync Frequency for Scheduled Push/Pulls
1 hour
15 minutes
5 minutes
Global and International Support
App available in 5 foreign languages

English, French, German, Japanese, Spanish

Store files globally in Files.com regions

Global regions include: USA, Canada, UK, Germany, Japan, Australia, and Singapore

1 region
2 regions
All regions
2-Factor Authentication
Secure 2FA Via Authenticator Apps (Google Authenticator, Authy, Duo, etc.), Hardware Keys (Yubikey, etc.), and SMS
Ability to Mandate 2FA enrollment for users
Security and Encryption
Encryption at rest and in-flight
A+ Score according to Qualys.com SSL security assessment
Secure HTTPS features, including modern ciphers, HSTS, HPKP, and session IP pinning
Custom SSL Certificate for custom domains

You can provide your own SSL Certificate for use with HTTPS and FTP, or we will register one for you, on us.

GPG encryption using customer provided public keys

GPG (also known as PGP) encryption is Public/Private Key encryption. You only provide us with your Public Key, meaning once encrypted, we cannot read your data.

Allow or Block usage based on country

Country-based whitelist and blacklist so you can meet compliance requirements based on country. Note: we automatically block users from OFAC-sanctioned countries.

Mandate share links to have passwords

This feature allows you to mandate that all files shared publicly are shared with a password.

Legacy / expired cipher expanded support timeline

Some of our customers require support for legacy or old/insecure ciphers over SFTP, FTP, and HTTP connections. This capability is available on our Premier plan.

Single Sign-On (SSO)
via Atlassian, Auth0, Box, Dropbox, Google, Idaptiv, JumpCloud, LDAP, Microsoft Azure, Okta, Onelogin, or Slack
via a custom integration
Contact Us
Administration Delegation and Granular Permissions
Assign users/groups permissions (read/write/preview/list) on a per-folder basis
Permissions overview page allows for easy auditing
Assign permission to view history logs on a per folder basis
Assign group admins who can add users to their group
Require that all permissions be managed via groups
Synchronize all permissions from a remote identity server (such as LDAP, SAML, etc.)
Digital Asset Management
Microsoft Office Online integrated for in-app preview and editing of Word, Excel, and PowerPoint documents

View/preview access is included, real time collaborative editing requires a valid Microsoft Office Online subscription to be purchased from Microsoft.

In-app image, audio, and video previews

Gallery and Grid mode allows you to preview media assets in Files.com so you can work efficiently with media.

In-app PDF and Document reader

Allows you to view PDFs and office documents directly in Files.com so you can work directly in the browser without downloading anything.

Watermark images with a custom watermark

Protects your images with a custom watermark so you can offer previews without giving away the full image contents.

Automation and Workflows
Expire files after a certain period of time since creation
Notify Users when files are uploaded to a folder
Notify Groups when files are uploaded to a folder
Request Files from a User or Group
Create folders when new users are added
Scheduled actions (move, copy, delete, request, etc.) on a schedule
Webhooks (notify other systems when events occur)
Inbound Webhooks (trigger actions on Files.com from another system)
Amazon SNS Notifications

Integration with Amazon SNS allows building custom apps on AWS that take actions when events occur on Files.com.

Slack Notifications

Posts messages to Slack when events occur on Files.com.

Custom Forms for Inboxes and Share Links

Custom form builder allows you to require specific information before sharing files publicly or allowing public uploads.

Branding and Customization
Custom Header and Footer
Custom Colors
Custom Domain
Custom Whitelabel the Desktop App (your logo on every Desktop)
Custom SMTP for Outbound E-Mail
Developer Support
SDKs for Java, .NET, JavaScript, Ruby, PHP, Python, Go
Command-line app for Windows, Linux, and macOS
Additional full accounts for use as a staging environment

up to 2, Usage is combined toward single quota

Support and SLA
Support Channels
Email/chat/phone
Email/chat/phone
Email/chat/phone with priority
Migration assistance
Basic
Basic
Full
Service Level Agreement (SLA)

Receive a cash refund if we don't hit our aggressive uptime goals.

Priority access to beta features
24/7 Emergency "911" direct engineer pager access
Contact Us
Compliance and Legal
GDPR Data Processing Addendum (DPA)
EU-US Privacy Shield
Clickwrap feature (require people to accept terms before joining or accessing files)

This feature allows you to create custom clickwrap pages such as NDAs or EULAs that a user must agree to.

HIPAA/HITECH Business Associate Agreement (BAA)
Archive-Only Mode (prevent file deletion entirely)
Agreement to provide your regulatory body access to your data (finance/banking/other regulated clients)
Assistance with your audit or vendor compliance programs
10 hours/year
Consideration of changes to our Terms of Service
Contact Us
Businesses: optionally prevent Files.com from listing you as a customer on our website
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The button below will take you to our Free Trial signup page. Click on the white "Start My Free Trial" button, fill out the short form on the next page, get your account activated instantly, and start setting up your Files and Workflows immediately.

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